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Lighting FAQs | Phantom Products

Phantom manufactures six distinctive lines of lighting projectors for new construction or remodeling projects and six series of low voltage lighting strips that conceal hardware so the focus is on your art, collectibles, or architecture.

If you have questions about our lighting products and/or installation techniques, please scan or search our list of Phantom Products Lighting FAQs for information or contact us at 713-863-1184 and our team will provide the assistance you need!

Art Lighting Icon
Why do I need to use an on-board 0-10V dimmer control?

Our exclusive on-board 0-10V dimmer control allows for individual dimming by projector to perfectly balance and fine tune light levels. This is really useful when lighting art collections that contain both light and dark colored artwork on one switch leg. The optional low voltage 0-10V dimmer is located on the face plate of the electrical junction box inside the projector housing for easy access. The 0-10V dimmer can be installed after the fact using the purple and gray low voltage wires inside the electrical junction box. See projector supplement for wiring diagram or additional information.

Do you offer a variety of LED kelvin colors in your contour projector other than 3000K?

All of our Phantom Contour Projectors come standard with a high-performance 3000K, 90+ CRI LED light engine. We do offer three clip-on accessory glass dichroic  filters that shift the color temperature from 3000K to 2700K (warmer),  3000K to 3500K (cooler) or 3000K to 4000K (coolest). Please consult technical support at 800-863-1184 for additional information regarding our CCT color shifting filters.

Is there a minimum distance down from the ceiling to the top of my artwork for your projector to work?

Yes, any artwork mounted less than 12″ down from the ceiling is a potential problem. When the projector is aimed to the artwork (max 40 degrees) a bell shaped field of light is projected on the wall. The goal is to get the artwork inside the field of light. For large works of art, it is difficult if not impossible to light the top two corners of the art with one projector. It may be necessary to use two projectors to address this issue. Please consult technical support if you encounter this condition and we will be glad to assist you.

How will you ship my Phantom LED optical framing projector?

All orders are shipped UPS Ground. Other shipping methods are available if requested!

What is the normal lead-time for delivery?

Our normal lead-time is two to four weeks upon receipt of deposit and purchase order. Need something faster, just give us a call. We want to earn your business!

I just calculated where to locate my Contour Projector in the ceiling but there is something in the way. Should I move the housing towards or away from the wall?

If in doubt, always move away from the wall! If your angle is too steep the light will not be evenly distributed and a frame shadow can be disastrous. The optimum aiming angle is 45 degrees unless the art is positioned above eye level. You can test for shadows and glare by using a flashlight or temporarily connecting the projector and holding it in position.

How can I eliminate frame shadows?

Unfortunately, the only way to remove a shadow from the art is to change the angle of the projector, adjust the mounting wire on the art or re-frame the art. Occasionally you can shim out the bottom of the art to minimize this effect.

Can I use two Contour projectors to light one large painting?

Yes! Depending on the size of the art and the ceiling height conditions may vary. The two projectors are usually positioned at oblique angles to cross light the art. By overlapping the fields of light, you can create a blending effect which can be adjusted to fit the exact contour of the art. We recommend you contact us for design assistance for large works.

Are Phantom contour projectors UL Approved?

Yes! Phantom Contour Projectors are ETL Approved in the United States to UL Standard 1598 and to Canadian Standard C22.2 NO. 250.0. All LED models recessed housing are IC Rated.  LED Conversion kits are ETL Classified.

What if my artwork is various colors and I want to balance the light levels?

Our LED projectors may be ordered with an individual dimmer control inside the fixture to address these types of issues. Contact customer service if you have any questions illuminating your art or balancing light levels.

Cabinet Lighting Icon
Are your LED linear strip lights UL or ETL Approved for closets?

Yes, all our LED cabinet lighting products are approved and listed for use in both residential and commercial closets by ETL.  If you have any questions or concerns, just contact us. we would be happy to answer any questions.

Here is an excerpt from the official ETL report:

Approved Applications:
The products covered by this report is an LED lighting systems intended for installation in
cabinets, curios, display cases, shelving units, alcoves and closets in both residential and
commercial applications.

Can I place an order for Phantom light strips over 10’ long?

We can ship lengths up to 10 feet if absolutely necessary.  However, this adds additional costs for shipping and handling.

We typically cut the lighting strips into equal sections and provide the correct lead configuration so that you can connect them without interruption.  Don’t worry, we got you covered!

What are “Leads”?

Leads are simply the wires that you connect from each fixture back to the power supply.  Phantom strip lighting products come with many different lead configurations for both adjustable and hard-wired applications.

When ordering, always discuss lead configurations as if you are facing the cabinet or shelf.  That way we are all talking a common language when ordering or discussing wiring methods.  Left means left and right means right!

How long should I order the buss bars?

That depends on your cabinet. Phantom Buss bars are designed to run the full height of the cabinet to allow for multiple access points at each drilled pin location. Please refer to the AC Series spec sheet for additional information.

We recommend that you extend the buss bars 2 to 4 inches above or below the cabinet so that the installer can connect the power leads to the terminal on the bar.  Code requires access to these terminals for servicing.

What size wire is needed to connect Phantom Classic lighting?

We recommend that you consult a licensed electrician for information about calculating amperage or designing wiring methods! Just remember the lower the voltage the higher the amperage and wire must be sized accordingly!  Examples: 14-gauge wire is rated for 15 amps, 12-gauge wire is rated for 20 amps, 10-gauge wire is rated for 30 amps, 8-gauge wire is rated for 40 amps.

Phantom Lighting can be wired in a number of ways and we would be happy to answer any questions that you might have.

What is the feed through capacity of Phantom Classic lighting?

You can connect multiple sections of Phantom together for a continuous look as long as you do not exceed a total of 13.33 amps per feed. Divide total wattage by voltage to find amperage. Examples: 320 watts /24 volt = 13.33 amps for 24-volt systems. 160 watts /12 volt = 13.33 amps for 12-volt systems.

Will Phantom lighting work in my antique cabinet?

Yes, since Phantom Lighting is custom fabricated we can design a fixture that will fit perfectly and give you years of trouble-free enjoyment in your antique cabinet!

Is Phantom Classic lighting trim available in brass or stainless steel?

Yes, by special order, we are one of the only manufacturers that offers both brass and stainless steel. Our trims are available in two finishes: Polished and satin.

What is your Phantom lighting adjustable shelf concept?

The AC Series adjustable shelf concept is a revolutionary design that allows the collector complete flexibility to remove or relocate shelves without tools or disconnecting wires. The lights are attached to the individual shelves and are electrified through hidden connectors utilizing safe low voltage current.

Do you offer incandescent, xenon and LED festoon lamps for Phantom Classic?

Yes, we offer all three types of festoon lamps. They are available in 3, 5, 10 watts in clear and frosted varieties in both 12 and 24 volts.  Our 0.6-watt LED festoon lamp is the equivalent of a 7-watt xenon or festoon lamp. Our LED festoon lamps are designed as a direct replacement for any festoon lamp with pointed ends. Our LED festoon lamps are not designed for rigid loop replacements.

Cove Lighting Icon
Can I place an order for Phantom light strips over 10’ long?

We can ship lengths up to 10 feet if absolutely necessary.  However, this adds additional costs for shipping and handling.

We typically cut the lighting strips into equal sections and provide the correct lead configuration so that you can connect them without interruption.  Don’t worry, we got you covered!

What size wire is needed to connect Phantom Classic lighting?

We recommend that you consult a licensed electrician for information about calculating amperage or designing wiring methods! Just remember the lower the voltage the higher the amperage and wire must be sized accordingly!  Examples: 14-gauge wire is rated for 15 amps, 12-gauge wire is rated for 20 amps, 10-gauge wire is rated for 30 amps, 8-gauge wire is rated for 40 amps.

Phantom Lighting can be wired in a number of ways and we would be happy to answer any questions that you might have.

What is the feed through capacity of Phantom Classic lighting?

You can connect multiple sections of Phantom together for a continuous look as long as you do not exceed a total of 13.33 amps per feed. Divide total wattage by voltage to find amperage. Examples: 320 watts /24 volt = 13.33 amps for 24-volt systems. 160 watts /12 volt = 13.33 amps for 12-volt systems.

How much installation room is needed for Cove Lighting?

You need at least three inches of space away from the wall and three inches down from the ceiling for the light to provide smooth continuous illumination. The bigger the space the better the effect. Send us your design for an opinion!

Do you offer incandescent, xenon and LED festoon lamps for Phantom Classic?

Yes, we offer all three types of festoon lamps. They are available in 3, 5, 10 watts in clear and frosted varieties in both 12 and 24 volts.  Our 0.6-watt LED festoon lamp is the equivalent of a 7-watt xenon or festoon lamp. Our LED festoon lamps are designed as a direct replacement for any festoon lamp with pointed ends. Our LED festoon lamps are not designed for rigid loop replacements.

Is Phantom Classic Lighting UL or ETL Listed?

Yes, Phantom Lighting has been tested by ETL and meets all the requirements for miscellaneous fixtures to UL standard 1571 & 1574.

When should I consider using Ultra over your Elite product?

Ultra is typically used in commercial applications or in displays that require higher light levels.  This is true in retail, jewelry stores and when lighting mineral collections where you want to see sparkle and pop for the objects on display.  You can always dim the lights if they are too bright.

Can I load a Phantom magnetic driver to full capacity?

Technically, yes. However, it is always a good idea to allow a 20% safety factor to avoid overload or nuisance trips when selecting drivers by multiplying total wattage by twenty percent. (Wattage x 1.20)

To calculate amperage, divide total wattage by secondary voltage or 24 volts. (Watts/Voltage = Amperage).

Refer to driver specifications for specific load requirements and voltage drop information.

What CRI are Phantom Elite & Ultra strip lights?

All Phantom Elite & Ultra LED tape products are 94+ CRI (color rendering index).

How difficult are your strip lighting products to install?

All our lighting strips are customized to your specific project which simplifies the entire installation process. We have created step-by-step instructions that are easy to follow for each application. In addition, our technical support department is ready to assist and can be reached at 800-863-1184.

Lighting FAQs | General

Phantom is an expert lighting design resource for homeowners, collectors, business owners, architects, builders, interior designers, installers – anyone – who needs assistance with residential and commercial lighting applications. We realize that embarking on a design project generates questions so have included several common questions in our Lighting FAQs resource. What type of bulb is best to use in a cabinet, kitchen, or when lighting an oil painting? How do you install lighting in a room with high ceilings, in a bar area or inside a shelving unit?

Please scan or search our list of General Lighting FAQs for answers to your questions or contact us at 713-863-1183 and our team will provide the assistance you need!

Are your LED linear strip lights UL or ETL Approved for closets?

Yes, all our LED cabinet lighting products are approved and listed for use in both residential and commercial closets by ETL.  If you have any questions or concerns, just contact us. we would be happy to answer any questions.

Here is an excerpt from the official ETL report:

Approved Applications:
The products covered by this report is an LED lighting systems intended for installation in
cabinets, curios, display cases, shelving units, alcoves and closets in both residential and
commercial applications.

Do you offer a variety of LED kelvin colors in your contour projector other than 3000K?

All of our Phantom Contour Projectors come standard with a high-performance 3000K, 90+ CRI LED light engine. We do offer three clip-on accessory glass dichroic  filters that shift the color temperature from 3000K to 2700K (warmer),  3000K to 3500K (cooler) or 3000K to 4000K (coolest). Please consult technical support at 800-863-1184 for additional information regarding our CCT color shifting filters.

Is there a minimum distance down from the ceiling to the top of my artwork for your projector to work?

Yes, any artwork mounted less than 12″ down from the ceiling is a potential problem. When the projector is aimed to the artwork (max 40 degrees) a bell shaped field of light is projected on the wall. The goal is to get the artwork inside the field of light. For large works of art, it is difficult if not impossible to light the top two corners of the art with one projector. It may be necessary to use two projectors to address this issue. Please consult technical support if you encounter this condition and we will be glad to assist you.

What if my artwork is various colors and I want to balance the light levels?

Our LED projectors may be ordered with an individual dimmer control inside the fixture to address these types of issues. Contact customer service if you have any questions illuminating your art or balancing light levels.

What is the warranty on Phantom Contour LED projectors?

PHANTOM™ LIGHTING SYSTEM warrants its products against defects in any material and workmanship for (3) three years from the invoice date. PHANTOM™ reserves the right to either repair or replace without charge, any properly installed PHANTOM™ product which falls under normal operating conditions within the specified warranty period for fixtures (excluding lamps) and transformers, provided it is returned to the factory, transportation prepaid, and our inspection determines it to be defective under the terms of the warranty. This warranty covers only equipment manufactured by PHANTOM™ and does not extend to transportation, installation, or replacement charges, nor does it apply to any equipment of another manufacturer used in conjunction with PHANTOM™ equipment. In a progressive policy of research and development we reserve the right to vary and modify specifications without prior notice.

How much clearance do Contour Projector housings need?

You will need a minimum of 9 ½” of clear space. All recessed housings are designed to fit in standard 2” X 10” framing. All recessed projector housings are IC Rated and all surface mount projectors are IP Rated. Please refer to our Phantom spec sheets for specific housing details.

What makes your Contour Projector different from others?

The Phantom LED Contour Projector has three light confinement methods: Adjustable shutters, brass templates and pattern gobo. The locking shutter assembly allows for easy adjustment without the worry of slipping. The hand cut brass template is designed for irregularly-shaped objects or multiple objects.  The pattern gobo is can be used to create theatrical lighting effects in both residential and commercial applications.

What is the average lamp life of a halogen MR16 lamp?

Our lamp manufacturer has given these lamps an average life of 3,000 hours. This means that one half of the lamps fail or burn out during testing at 3,000 hours.

Can I use any LED or halogen MR16 lamps in my projector?

No, Phantom Contour Projectors were designed and engineered for use with Ushio 75/MR16/FO halogen lamps. We do not recommend installing any brand LED MR16 lamp as a substitute for the Ushio halogen lamp. Light output and focus will not be the same. Contact customer service if you are having trouble finding replacement 75-watt MR16 fiber optic lamps. We have limited stock! As an alternative, we do offer halogen to LED conversion kits for customers wishing to move away from halogen light sources.

Is Phantom Contour Projector UL or ETL listed?

Yes, Phantom Lighting has been tested by ETL and meets all the requirements for luminaries to UL standard 1598 & CSA C22.2 No. 250.0-00 First Edition.

Are your LED linear strip lights UL or ETL Approved for closets?

Yes, all our LED cabinet lighting products are approved and listed for use in both residential and commercial closets by ETL.  If you have any questions or concerns, just contact us. we would be happy to answer any questions.

Here is an excerpt from the official ETL report:

Approved Applications:
The products covered by this report is an LED lighting systems intended for installation in
cabinets, curios, display cases, shelving units, alcoves and closets in both residential and
commercial applications.

Do you offer a variety of LED kelvin colors in your contour projector other than 3000K?

All of our Phantom Contour Projectors come standard with a high-performance 3000K, 90+ CRI LED light engine. We do offer three clip-on accessory glass dichroic  filters that shift the color temperature from 3000K to 2700K (warmer),  3000K to 3500K (cooler) or 3000K to 4000K (coolest). Please consult technical support at 800-863-1184 for additional information regarding our CCT color shifting filters.

Is there a minimum distance down from the ceiling to the top of my artwork for your projector to work?

Yes, any artwork mounted less than 12″ down from the ceiling is a potential problem. When the projector is aimed to the artwork (max 40 degrees) a bell shaped field of light is projected on the wall. The goal is to get the artwork inside the field of light. For large works of art, it is difficult if not impossible to light the top two corners of the art with one projector. It may be necessary to use two projectors to address this issue. Please consult technical support if you encounter this condition and we will be glad to assist you.

What makes your Contour Projector different from others?

The Phantom LED Contour Projector has three light confinement methods: Adjustable shutters, brass templates and pattern gobo. The locking shutter assembly allows for easy adjustment without the worry of slipping. The hand cut brass template is designed for irregularly-shaped objects or multiple objects.  The pattern gobo is can be used to create theatrical lighting effects in both residential and commercial applications.

Are your products UL or ETL Approved?

Yes, all our custom lighting fixtures are ETL Approved. Our recessed LED framing projectors and LED conversion kits are both IC Rated which means they can be used in a ceiling that is insulated without running the risk of overheating. Our LED lighting strips are also approved for use in all cabinets, coves and closets.

Do you have cut sheets or shop drawings of your products?

Yes, we have individual cut sheets that provide an overview of the various products as well as detailed shop drawings for cabinet lighting applications. All of our cut sheets can be found in the resource section of our website.

How do you market your products to the trade?

Products may be purchased through normal distribution channels or directly depending on the circumstances. Let’s discuss it.

How do you work with contractors on projects?

We are happy to assist electricians, carpenters, millworkers or other trades with designs, recommendations, specifications or pricing. Just send us your CAD, PDF or JPEG files of the project. Once we have reviewed the documents, we will call to discuss the project and help design a solution. Don’t have any drawings, just call us at 713-863-1184 and ask for customer service.

How do I request samples of your products and what are the costs?

We are happy to provide samples of our products. However, we do require a refundable security deposit on all projectors and a small fee for strip lighting demonstration kits. Just give us a call and we would be delighted to process your request.

Where can I see some examples of your product in use?

Check out our image gallery which is divided into three sections: Art, Cabinet & Cove lighting. Here you will see an assortment of Phantom Lighting techniques for inspiration on your next design. See something particular you like? Just let us know and we will share how it was done, what products were used and how it can be applied to your project.

Are your LED linear strip lights UL or ETL Approved for closets?

Yes, all our LED cabinet lighting products are approved and listed for use in both residential and commercial closets by ETL.  If you have any questions or concerns, just contact us. we would be happy to answer any questions.

Here is an excerpt from the official ETL report:

Approved Applications:
The products covered by this report is an LED lighting systems intended for installation in
cabinets, curios, display cases, shelving units, alcoves and closets in both residential and
commercial applications.

Why do I need to use an on-board 0-10V dimmer control?

Our exclusive on-board 0-10V dimmer control allows for individual dimming by projector to perfectly balance and fine tune light levels. This is really useful when lighting art collections that contain both light and dark colored artwork on one switch leg. The optional low voltage 0-10V dimmer is located on the face plate of the electrical junction box inside the projector housing for easy access. The 0-10V dimmer can be installed after the fact using the purple and gray low voltage wires inside the electrical junction box. See projector supplement for wiring diagram or additional information.

Do you offer a variety of LED kelvin colors in your contour projector other than 3000K?

All of our Phantom Contour Projectors come standard with a high-performance 3000K, 90+ CRI LED light engine. We do offer three clip-on accessory glass dichroic  filters that shift the color temperature from 3000K to 2700K (warmer),  3000K to 3500K (cooler) or 3000K to 4000K (coolest). Please consult technical support at 800-863-1184 for additional information regarding our CCT color shifting filters.

Is there a minimum distance down from the ceiling to the top of my artwork for your projector to work?

Yes, any artwork mounted less than 12″ down from the ceiling is a potential problem. When the projector is aimed to the artwork (max 40 degrees) a bell shaped field of light is projected on the wall. The goal is to get the artwork inside the field of light. For large works of art, it is difficult if not impossible to light the top two corners of the art with one projector. It may be necessary to use two projectors to address this issue. Please consult technical support if you encounter this condition and we will be glad to assist you.

Can I use two Contour projectors to light one large painting?

Yes! Depending on the size of the art and the ceiling height conditions may vary. The two projectors are usually positioned at oblique angles to cross light the art. By overlapping the fields of light, you can create a blending effect which can be adjusted to fit the exact contour of the art. We recommend you contact us for design assistance for large works.

Are Phantom contour projectors UL Approved?

Yes! Phantom Contour Projectors are ETL Approved in the United States to UL Standard 1598 and to Canadian Standard C22.2 NO. 250.0. All LED models recessed housing are IC Rated.  LED Conversion kits are ETL Classified.

What if my artwork is various colors and I want to balance the light levels?

Our LED projectors may be ordered with an individual dimmer control inside the fixture to address these types of issues. Contact customer service if you have any questions illuminating your art or balancing light levels.

Must a Contour Projector be installed perpendicular to the art?

No, by design our three various confinement methods allow for offset installations. The shutter method for example, has curved blades, which corrects for distortions created by the curve of the focal lenses. Hand cut templates allow for unique mounting positions. Using an offset mounting your projector is a best way to address reflective glare.

I am in the process of building/remodeling a house. How do I know where to install my Contour Projector in the ceiling if I haven’t purchased the art yet?

The safe bet is to plan for something large and the projector can always be adjusted to something smaller. I would recommend that you position the projector back from the wall to center approximately 36” on an 8’ ceiling, 42” on a 9’ ceiling, 48” on a 10’ ceiling, and 60” on a 12’ ceiling. Please refer to our Phantom LED projector spec sheets for more specific information.

What is the warranty on Phantom Contour LED projectors?

PHANTOM™ LIGHTING SYSTEM warrants its products against defects in any material and workmanship for (3) three years from the invoice date. PHANTOM™ reserves the right to either repair or replace without charge, any properly installed PHANTOM™ product which falls under normal operating conditions within the specified warranty period for fixtures (excluding lamps) and transformers, provided it is returned to the factory, transportation prepaid, and our inspection determines it to be defective under the terms of the warranty. This warranty covers only equipment manufactured by PHANTOM™ and does not extend to transportation, installation, or replacement charges, nor does it apply to any equipment of another manufacturer used in conjunction with PHANTOM™ equipment. In a progressive policy of research and development we reserve the right to vary and modify specifications without prior notice.

Does Phantom Lighting have a social media presence?

Of course, you can follow us at one or more of our social media channels below.
Facebook
Instagram
LinkedIn
Houzz
ASID

Where is your main office located in Houston?

Our office is located at 8850 Jameel Road, Suite 170A Houston, TX 77040 which is one block south of Highway 290 off Fairbanks North Houston Road. Head west on Jameel and we are located in the last  building on the right just before the small retention pond. Our neighbors are Sherwin Williams District Headquarters and Eyeon Solutions.

How will you ship my Phantom LED optical framing projector?

All orders are shipped UPS Ground. Other shipping methods are available if requested!

What is the normal lead-time for delivery?

Our normal lead-time is two to four weeks upon receipt of deposit and purchase order. Need something faster, just give us a call. We want to earn your business!

Do you offer custom paint colors on your products?

We offer a selection of popular paint colors to choose from. If you would like to match a specific color (enamel only) just send us the manufacturers paint code and we would be happy to accommodate your request. Additional fees may apply.

Which social channels does Phantom Lighting promote?

We have a presence at Facebook, LinkedIn, Pinterest, Houzz and ASID. We invite you to join the conversation, follow us and share our pages with your friends and colleagues.

How do I sign up or manage my digital preferences with Phantom™ Lighting Systems?

Use our newsletter sign up form to receive monthly updates on such things as promotions, products, events, technical advice or project case studies. You can manage your preferences or unsubscribe at any time by clicking the links at the bottom of your newsletter.

Can I use my own transformer, driver or other components with your products?

All of our products are ETL Approved and Listed as complete assemblies and are engineered with specific components and methods. Use of alternate components or deviation from approved methods WILL VOID YOUR WARRANTY.

What is your credit policy for established customers?

Customers with a regular purchase history of 6 to 12 months and a volume average of $2500 or more may request to apply for credit. The credit application will be verified and approved for future ordering. The normal terms on an account are Net 30 Days.

Are your LED linear strip lights UL or ETL Approved for closets?

Yes, all our LED cabinet lighting products are approved and listed for use in both residential and commercial closets by ETL.  If you have any questions or concerns, just contact us. we would be happy to answer any questions.

Here is an excerpt from the official ETL report:

Approved Applications:
The products covered by this report is an LED lighting systems intended for installation in
cabinets, curios, display cases, shelving units, alcoves and closets in both residential and
commercial applications.

Do you offer a variety of LED kelvin colors in your contour projector other than 3000K?

All of our Phantom Contour Projectors come standard with a high-performance 3000K, 90+ CRI LED light engine. We do offer three clip-on accessory glass dichroic  filters that shift the color temperature from 3000K to 2700K (warmer),  3000K to 3500K (cooler) or 3000K to 4000K (coolest). Please consult technical support at 800-863-1184 for additional information regarding our CCT color shifting filters.

Is there a minimum distance down from the ceiling to the top of my artwork for your projector to work?

Yes, any artwork mounted less than 12″ down from the ceiling is a potential problem. When the projector is aimed to the artwork (max 40 degrees) a bell shaped field of light is projected on the wall. The goal is to get the artwork inside the field of light. For large works of art, it is difficult if not impossible to light the top two corners of the art with one projector. It may be necessary to use two projectors to address this issue. Please consult technical support if you encounter this condition and we will be glad to assist you.

Can I use two Contour projectors to light one large painting?

Yes! Depending on the size of the art and the ceiling height conditions may vary. The two projectors are usually positioned at oblique angles to cross light the art. By overlapping the fields of light, you can create a blending effect which can be adjusted to fit the exact contour of the art. We recommend you contact us for design assistance for large works.

Are Phantom contour projectors UL Approved?

Yes! Phantom Contour Projectors are ETL Approved in the United States to UL Standard 1598 and to Canadian Standard C22.2 NO. 250.0. All LED models recessed housing are IC Rated.  LED Conversion kits are ETL Classified.

What if my artwork is various colors and I want to balance the light levels?

Our LED projectors may be ordered with an individual dimmer control inside the fixture to address these types of issues. Contact customer service if you have any questions illuminating your art or balancing light levels.

What is the warranty on Phantom Contour LED projectors?

PHANTOM™ LIGHTING SYSTEM warrants its products against defects in any material and workmanship for (3) three years from the invoice date. PHANTOM™ reserves the right to either repair or replace without charge, any properly installed PHANTOM™ product which falls under normal operating conditions within the specified warranty period for fixtures (excluding lamps) and transformers, provided it is returned to the factory, transportation prepaid, and our inspection determines it to be defective under the terms of the warranty. This warranty covers only equipment manufactured by PHANTOM™ and does not extend to transportation, installation, or replacement charges, nor does it apply to any equipment of another manufacturer used in conjunction with PHANTOM™ equipment. In a progressive policy of research and development we reserve the right to vary and modify specifications without prior notice.

How much clearance do Contour Projector housings need?

You will need a minimum of 9 ½” of clear space. All recessed housings are designed to fit in standard 2” X 10” framing. All recessed projector housings are IC Rated and all surface mount projectors are IP Rated. Please refer to our Phantom spec sheets for specific housing details.

What makes your Contour Projector different from others?

The Phantom LED Contour Projector has three light confinement methods: Adjustable shutters, brass templates and pattern gobo. The locking shutter assembly allows for easy adjustment without the worry of slipping. The hand cut brass template is designed for irregularly-shaped objects or multiple objects.  The pattern gobo is can be used to create theatrical lighting effects in both residential and commercial applications.

What is the average lamp life of a halogen MR16 lamp?

Our lamp manufacturer has given these lamps an average life of 3,000 hours. This means that one half of the lamps fail or burn out during testing at 3,000 hours.

Do your prices include tax and shipping costs?

Prices represent F.O.B. Factory, Houston, Texas and are in US Dollars and do not include shipping or tax. Prices and product availability are subject to change without notice.

How do I get an update on my order or a tracking number?

Please submit all order updates or tracking requests to sales@phantomlighting.com. Be sure to include your Phantom™ proforma invoice number for reference. In a hurry, just call us.

What shipping address do I use for returns?

Phantom Lighting Systems
8850 Jameel Road, Suite 170A
Houston, TX 77040-5095.

Ship all returns prepaid using your preferred method and include the RGA NUMBER on the package or packing slip. If the product is determined as “defective”, the product will be repaired or replaced and returned to the customer by UPS® -Ground prepaid by Phantom Lighting. (See Terms & Conditions for specific details)

What is your return policy?

Custom fabricated PHANTOM™ products are non-returnable. All other returns (Warranty and Non-Warranty) must be accompanied by an approved RGA form. Please submit all RGA requests to sales@phantomlighting.com. (See Terms & Conditions for specific details)

What is your warranty policy?

Our warranty period is (1) one year on all products against defects on materials and workmanship from the original invoice date. (See Terms & Conditions for specific details)

How do you handle shipments out of the country?

Depending on your location or country, orders may be shipped direct from our factory or to a freight forwarder of your choice. Customer is responsible for all shipping charges, taxes, tariffs or duties.

What is your preferred shipment method?

All products are only shipped by UPS® or USPS® unless otherwise specified. You may provide your company’s UPS® account number when placing an order.

What if I need my order rushed shipped?

Rush orders will be shipped within 7 business days from the date the deposit is received for $125.00 rush fee plus any applicable shipping charges. For parts and accessories, a $25.00 rush fee plus shipping charges will be added to all rush orders.

What is your normal delivery time?

Allow 2 to 4 weeks after receipt of required deposit for order to be shipped.

Do you accept payment online?

Yes, we have a secure portal for making payments. We take all major credit cards including Visa, Master Card, American Express and Discover. Please have your quote number or invoice number available when making payment as that is a required field.

Are your LED linear strip lights UL or ETL Approved for closets?

Yes, all our LED cabinet lighting products are approved and listed for use in both residential and commercial closets by ETL.  If you have any questions or concerns, just contact us. we would be happy to answer any questions.

Here is an excerpt from the official ETL report:

Approved Applications:
The products covered by this report is an LED lighting systems intended for installation in
cabinets, curios, display cases, shelving units, alcoves and closets in both residential and
commercial applications.

Why do I need to use an on-board 0-10V dimmer control?

Our exclusive on-board 0-10V dimmer control allows for individual dimming by projector to perfectly balance and fine tune light levels. This is really useful when lighting art collections that contain both light and dark colored artwork on one switch leg. The optional low voltage 0-10V dimmer is located on the face plate of the electrical junction box inside the projector housing for easy access. The 0-10V dimmer can be installed after the fact using the purple and gray low voltage wires inside the electrical junction box. See projector supplement for wiring diagram or additional information.

Do you offer a variety of LED kelvin colors in your contour projector other than 3000K?

All of our Phantom Contour Projectors come standard with a high-performance 3000K, 90+ CRI LED light engine. We do offer three clip-on accessory glass dichroic  filters that shift the color temperature from 3000K to 2700K (warmer),  3000K to 3500K (cooler) or 3000K to 4000K (coolest). Please consult technical support at 800-863-1184 for additional information regarding our CCT color shifting filters.

Can I use two Contour projectors to light one large painting?

Yes! Depending on the size of the art and the ceiling height conditions may vary. The two projectors are usually positioned at oblique angles to cross light the art. By overlapping the fields of light, you can create a blending effect which can be adjusted to fit the exact contour of the art. We recommend you contact us for design assistance for large works.

Are Phantom contour projectors UL Approved?

Yes! Phantom Contour Projectors are ETL Approved in the United States to UL Standard 1598 and to Canadian Standard C22.2 NO. 250.0. All LED models recessed housing are IC Rated.  LED Conversion kits are ETL Classified.

What if my artwork is various colors and I want to balance the light levels?

Our LED projectors may be ordered with an individual dimmer control inside the fixture to address these types of issues. Contact customer service if you have any questions illuminating your art or balancing light levels.

I am in the process of building/remodeling a house. How do I know where to install my Contour Projector in the ceiling if I haven’t purchased the art yet?

The safe bet is to plan for something large and the projector can always be adjusted to something smaller. I would recommend that you position the projector back from the wall to center approximately 36” on an 8’ ceiling, 42” on a 9’ ceiling, 48” on a 10’ ceiling, and 60” on a 12’ ceiling. Please refer to our Phantom LED projector spec sheets for more specific information.

What is the warranty on Phantom Contour LED projectors?

PHANTOM™ LIGHTING SYSTEM warrants its products against defects in any material and workmanship for (3) three years from the invoice date. PHANTOM™ reserves the right to either repair or replace without charge, any properly installed PHANTOM™ product which falls under normal operating conditions within the specified warranty period for fixtures (excluding lamps) and transformers, provided it is returned to the factory, transportation prepaid, and our inspection determines it to be defective under the terms of the warranty. This warranty covers only equipment manufactured by PHANTOM™ and does not extend to transportation, installation, or replacement charges, nor does it apply to any equipment of another manufacturer used in conjunction with PHANTOM™ equipment. In a progressive policy of research and development we reserve the right to vary and modify specifications without prior notice.

How much clearance do Contour Projector housings need?

You will need a minimum of 9 ½” of clear space. All recessed housings are designed to fit in standard 2” X 10” framing. All recessed projector housings are IC Rated and all surface mount projectors are IP Rated. Please refer to our Phantom spec sheets for specific housing details.

What makes your Contour Projector different from others?

The Phantom LED Contour Projector has three light confinement methods: Adjustable shutters, brass templates and pattern gobo. The locking shutter assembly allows for easy adjustment without the worry of slipping. The hand cut brass template is designed for irregularly-shaped objects or multiple objects.  The pattern gobo is can be used to create theatrical lighting effects in both residential and commercial applications.

Need lighting design assistance?
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