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Lighting FAQs | Phantom Products

Phantom manufactures six distinctive lines of lighting projectors for new construction or remodeling projects and six series of low voltage lighting strips that conceal hardware so the focus is on your art, collectibles, or architecture.

If you have questions about our lighting products and/or installation techniques, please scan or search our list of Phantom Products Lighting FAQs for information or contact us at 713-863-1184 and our team will provide the assistance you need!

Art Lighting Icon
Why do I need to use an on-board 0-10V dimmer control?

Our exclusive on-board 0-10V dimmer control allows for individual dimming by projector to perfectly balance and fine tune light levels. This is really useful when lighting art collections that contain both light and dark colored artwork on one switch leg. The optional low voltage 0-10V dimmer is located on the face plate of the electrical junction box inside the projector housing for easy access. The 0-10V dimmer can be installed after the fact using the purple and gray low voltage wires inside the electrical junction box. See projector supplement for wiring diagram or additional information.

Do you offer a variety of LED kelvin colors in your contour projector other than 3000K?

All of our Phantom Contour Projectors come standard with a high-performance 3000K, 90+ CRI LED light engine. We do offer three clip-on accessory glass dichroic  filters that shift the color temperature from 3000K to 2700K (warmer),  3000K to 3500K (cooler) or 3000K to 4000K (coolest). Please consult technical support at 800-863-1184 for additional information regarding our CCT color shifting filters.

Is there a minimum distance down from the ceiling to the top of my artwork for your projector to work?

Yes, any artwork mounted less than 12″ down from the ceiling is a potential problem. When the Phantom optical framing projector is aimed to the artwork (max 40 degrees) a bell shaped field of light is projected on the wall. The goal is to get the artwork inside the field of light. For large works of art, it is difficult if not impossible to light the top two corners of the art with one projector. It may be necessary to use two projectors to address this issue. We provide a handy formula on all our product literature to help you find the perfect mounting location and performance specifications. Please consult technical support if you encounter this condition and we will be glad to assist you.

How will you ship my Phantom LED optical framing projector?

All orders are shipped UPS Ground. Other shipping methods are available if requested!

What is the normal lead-time for delivery?

Our normal lead-time is two to four weeks upon receipt of deposit and purchase order. Need something faster, just give us a call. We want to earn your business!

I just calculated where to locate my Contour Projector in the ceiling but there is something in the way. Should I move the housing towards or away from the wall?

If in doubt, always move away from the wall! If your angle is too steep the light will not be evenly distributed and a frame shadow can be disastrous. The optimum aiming angle is 45 degrees unless the art is positioned above eye level. You can test for shadows and glare by using a flashlight or temporarily connecting the projector and holding it in position.

How can I eliminate frame shadows?

Unfortunately, the only way to remove a shadow from the art is to change the angle of the projector, adjust the mounting wire on the art or re-frame the art. Occasionally you can shim out the bottom of the art to minimize this effect.

Can I use two Contour projectors to light one large painting?

Yes! Depending on the size of the art and the ceiling height conditions may vary. The two projectors are usually positioned at oblique angles to cross light the art. By overlapping the fields of light, you can create a blending effect which can be adjusted to fit the exact contour of the art. We recommend you contact us for design assistance for large works.

Are Phantom contour projectors UL Approved?

Yes! Phantom Contour Projectors are ETL Approved in the United States to UL Standard 1598 and to Canadian Standard C22.2 NO. 250.0. All LED models recessed housing are IC Rated.  Phantom LED Conversion kits are ETL Classified.

What if my artwork is various colors and I want to balance the light levels?

Our LED optical framing projectors may be ordered with an individual 0-10V on-board dimmer control inside the fixture to address these types of issues. This is particularly handy when you have multiple projectors in one room on a common switch leg.  Rather than dimming all the projectors at the same time, this option gives you the ability to control them separately allowing you to balance the lights. Contact customer service if you have any questions illuminating your art or balancing light levels using any dimmer controls.

Why is the light on the edge of my artwork fuzzy?

Try adjusting the focus first, then check to see that the lamp and condensing lenses are properly seated in the lens cradle. If this doesn’t work than try a different combination of focusing lenses to alleviate the problem. Sometimes this occurs when the lenses are not seated properly. In other words, make sure the focal lenses are tight in the cone and the lens clip is fully engaged.

Help! How do I eliminate a blue line around my painting?

The blue or red line on the edge of the confinement is a byproduct of the optical system and is present in all projection equipment. Most of the time this colored edge can be minimized or eliminated by adjusting the focus or trying a different combination of focusing lenses. We now offer achromatic lenses that eliminate these spectral abnormalities.

Contour projector vs. low voltage pin-hole lights?

The primary reason to use a framing projector is to shape the light exactly to the contour of the object of art without illuminating the wall or floor around it. The art takes on a three-dimensional, lighted from within look, which is spectacular in the right environment. In contrast, pin hole accent lights can be an effective lighting tool if used with the correct MR16 lamp. Pin hole lights display the art in a pool of light  which is the main difference between the two light sources. Recessed LED framing projectors are considered the most dramatic form of art illumination on the market today!

What is a soft-focus installation? When is it needed?

A soft focus is typically used on art or sculpture when a sharp line is not desirable or practical. Illuminating contemporary art without frames, traditional art with ornate frames, or three-dimensional sculptures are several examples where a soft focus can minimize spilled light or spectral effects.

The Contour projector vs. the Lightolier® projector?

The two projectors are close in design but vastly different in optics, flexibility and performance. The Lightolier projector has a poor optical system, which limits the performance and prohibits mounting the projector off center to compensate for key stoning, glare or frame shadows. The shutter system cannot be locked into position and is always out of adjustment. The large housing is designed for new construction or installation where attic access is available. The Phantom LED Contour Projector on the other hand, has a lens system that can be adjusted to accommodate most art. Our customers find that the simple mounting techniques, optical system and multiple confinement methods blow the Lightolier projector away!

How does the LED Contour Projector compare with the Halo® Projector?

The two optical framing projectors are close in design but vastly different in lamp type, optics, flexibility and performance. The Halo projector has a fixed optical system, which limits the performance and prohibits mounting the projector off center to compensate for key stoning, glare or frame shadows. The large housing is designed for new construction or installation where attic access is available. The Contour Projector on the other hand, has a variable optical system that can be adjusted to accommodate most art. The simple mounting techniques and multiple confinement methods make even a novice look like a lighting professional.

Phantom Contour Projector vs. the Wendel optical framing projectors?

The two framing projectors are very similar in design except for the light source, housings and mounting techniques. Phantom Contour projectors utilize a proprietary 3000K 90+ CRI LED light engine with custom lenses to collect, condense and focus the light to levels far exceeding the 150-Watt lamp used in Wendel optical projectors. This has allowed us to reduce the size of the housings by 50% and design five different mounting methods to handle any installation condition. The Phantom RM Series remodel projector housing, a first in the industry, is perfect for applications where drywall repairs are not practical or desired.

Can a Contour Projector illuminate a sculpture?

Yes, contour projectors are the best products currently available for lighting sculptures. The custom template can be trimmed to follow the exact contour of the object within reason. This type of installation requires prior knowledge of the equipment and is generally intended for trained lighting professional.

Must a Contour Projector be installed perpendicular to the art?

No, by design our three various confinement methods allow for offset installations. The shutter method for example, has curved blades, which corrects for distortions created by the curve of the focal lenses. Hand cut templates allow for unique mounting positions. Using an offset mounting your projector is a best way to address reflective glare.

What is the angle of incidence and how does it affect my placement of the contour projector?

The angle formed by a ray incident on a surface and a perpendicular to the surface at the point of incidence. In other words, when light is pointed at a reflective surface the light or glare is reflected at the exact opposite angle. By moving the projector forward or back, left or right you can redirect the glare out of your viewing angle. This is very important for viewing enjoyment!

I am in the process of building/remodeling a house. How do I know where to install my Contour Projector in the ceiling if I haven’t purchased the art yet?

The safe bet is to plan for something large and the projector can always be adjusted to something smaller. I would recommend that you position the projector back from the wall to center approximately 36” on an 8’ ceiling, 42” on a 9’ ceiling, 48” on a 10’ ceiling, and 60” on a 12’ ceiling. Please refer to our Phantom LED projector spec sheets for more specific information.

What is the warranty on Phantom Contour LED projectors?

PHANTOM™ LIGHTING SYSTEM warrants its products against defects in any material and workmanship for (3) three years from the invoice date. PHANTOM™ reserves the right to either repair or replace without charge, any properly installed PHANTOM™ product which falls under normal operating conditions within the specified warranty period for fixtures (excluding lamps) and transformers, provided it is returned to the factory, transportation prepaid, and our inspection determines it to be defective under the Phantom terms and conditions of the warranty. This warranty covers only equipment manufactured by PHANTOM™ and does not extend to transportation, installation, or replacement charges, nor does it apply to any equipment of another manufacturer used in conjunction with PHANTOM™ equipment. In a progressive policy of research and development we reserve the right to vary and modify specifications without prior notice.

Will the light from the LED Contour Projector fade my artwork?

No, one of the main advantages to LED technology is the absence of forward throw infrared heat or ultra-violet radiation.  You have nothing worry about when specifying or installing our LED projectors to illuminate your art.

How much clearance do Contour Projector housings need?

You will need a minimum of 9 ½” of clear space. All recessed housings are designed to fit in standard 2” X 10” framing. All recessed projector housings are IC Rated and all surface mount projectors are IP Rated. Please refer to our Phantom spec sheets for specific housing details.

What makes your Contour Projector different from others?

The Phantom LED Contour Projector has three light confinement methods: Adjustable shutters, brass templates and pattern gobo. The locking shutter assembly allows for easy adjustment without the worry of slipping. The hand cut brass template is designed for irregularly-shaped objects or multiple objects.  The pattern gobo is can be used to create theatrical lighting effects in both residential and commercial applications. Our product is often compared to the Wendel projector which is also for lighting art.

What is the average lamp life of a halogen MR16 lamp?

Our lamp manufacturer has given these lamps an average life of 3,000 hours. This means that one half of the lamps fail or burn out during testing at 3,000 hours.

Can I use any LED or halogen MR16 lamps in my projector?

No, Phantom Contour Projectors were designed and engineered for use with Ushio 75/MR16/FO halogen lamps. We do not recommend installing any brand LED MR16 lamp as a substitute for the Ushio halogen lamp. Light output and focus will not be the same. Contact customer service if you are having trouble finding replacement 75-watt MR16 fiber optic lamps. We have limited stock! As an alternative, we do offer halogen to LED conversion kits for customers wishing to move away from halogen light sources. Our Phantom LED light engine used in conjunction with our achromatic focal lenses produce impressive light levels for throws up to twenty feet away.

Will a dimmer work with your LED projector?

Yes, Phantom Contour Projectors can be dimmed with all dimmer types. Our projector is powered by an energy efficient auto-sensing 120-277V, 50/60Hz, 1750mA constant current electronic LED driver, tri-dimming (MLV forward phase, ELV reverse phase, 0-10V) and a non-dimming 12VDC fan power supply. Optional on-board 0-10V dimmer control available for setting individual output levels.

Is Phantom Contour Projector UL or ETL listed?

Yes, Phantom Lighting has been tested by ETL and meets all the requirements for luminaries to UL standard 1598 & CSA C22.2 No. 250.0-00 First Edition.

Do you offer surface mount and recessed optical framing projectors?

Yes, we have both surface mount LED projectors as well as recessed LED optical framing projectors. Surface mount are available with round or square mounting canopies. Our recessed projector models are available in four unique housings for new construction, remodeling, zero sight line and custom Wendel style installations where no cover plate is desired.

How hard is it to install a LED Contour Projector?

Selecting the right housing and focal lenses is the most important aspect of the design and installation. It is really quite simple if you understand the concept, challenges and limitations of the equipment. We provide customer service and step-by-step instructions to ensure a successful installation. Send us some drawings or a picture of your room with the art displayed and our consultants will assist you every step of the way.

Are your LED projector conversion kits ETL Classified?

Yes, our retrofit LED conversion kits been tested by ETL Standards and meet all the requirements for luminaries to UL standard 1598C & CSA STD C22.2 NO.250.1

Has the Phantom Contour Projector with halogen lamp been discontinued?

Technically, yes, the halogen model was discontinued in January 2019.  However, we have ample inventory on hand if you are interested in purchasing a halogen model or if you need spare parts or replacement lamps. Please be aware that Ushio discontinued production of the 75MR16/FO lamp and supplies are limited. However, we do offer Phantom LED conversion kits for all existing Contour optical framing projectors. The LED conversion kit is not a simple lamp change! It is a major upgrade that vastly improves light levels, energy efficiency and overall performance.

When did you introduce the LED Phantom Contour Projector?

We introduced the Phantom LED Contour Projector in January 2019.  With the evolution and advancements in LED technology, halogen light sources are now less desirable and being discontinued. LED is much more efficient and provides years of trouble-free maintenance with no bulbs to change.

What is the Phantom LED Contour Projector?

The Phantom Contour Projector is the premier LED accent light and LED optical framing projector on the market today! Recessed LED Contour Projectors are primarily used for illuminating fine art, sculptures or creating pattern effects. Phantom LED art lighting is about featuring the art – not about washing the walls.

Why Choose An Art Light Fixture That Is Customized?

An art light fixture can be more than a simple ceiling mounted installation. Creative artisans can integrate beautiful radiance into a workable installation that also provides improved visibility. While these can be effective, Phantom’s products are specifically designed to display a creative piece. Contour projectors can provide precise illumination while still being flexible. They can provide premium illumination for years with only minor maintenance.

How Can Getting Art Lighting Advice Be Helpful?

Phantom’s fixtures, for example, are made to be as easy to install as possible. However, homeowners are still encouraged to speak with one of Phantom’s experts to determine which display fixture will work best for them. Not only can an expert provide sound art lighting advice when picking a fixture, but most also have a showroom where homeowners can see the fixtures in action. When buying off the shelf, that’s impossible, leaving the homeowner without any idea of what to look for. Once the homeowner has settled on a fixture, they will have to figure out how to best arrange and place it. Of course, experts can provide art lighting advice here as well. For example, the optimal fixture placement will prevent glare from becoming a problem, and will also eliminate the likelihood of hotspots or shadows from forming.

How Can Art Lighting Upgrades Change An Appearance?

Illumination designers have a number of advanced fixture technologies on hand, like track and recessed fixtures. These fixtures will improve the display’s aesthetic, boost the level of illumination around the subject, and effectively frame them. People are drawn in with contrast, and anything that is under intense illumination will naturally stand out in a home. Optical framing projectors thrive on producing an extreme degree of contrast and are gaining favor among homeowners for that reason. Optical framing projectors are installed in the ceiling or mounted in an elevated, concealed position. They are built with robust aiming components, so they can be precisely aimed and focused on a subject of any size or shape. But, unlike other fixture options, they can be designed to contour to the subject, and not just hit it with a pool of illumination

What Are The Best Options For Residential Art Lighting?

Several fixtures can be used to drive this effect. For the most part, they can be categorized into recessed or mounted fixtures. Recessed fixtures are placed in the ceiling or wall and are usually set flush with the surface they are installed into. Because they do not stick out, they promote a more streamlined, clean aesthetic that is popular in contemporary homes and lofts. Recessed fixtures can also produce some dramatic effects when placed correctly. For example, a recessed can situated directly over a sculpture will create a column of illumination that plays off the subject’s edges and makes it appear otherworldly.

Are your products UL or ETL Approved?

Yes, all our custom lighting fixtures are ETL Approved. Our recessed LED framing projectors and LED conversion kits are both IC Rated which means they can be used in a ceiling that is insulated without running the risk of overheating. Our LED lighting strips are also approved for use in all cabinets, coves and closets.

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Are your LED linear strip lights UL or ETL Approved for closets?

Yes, all our LED cabinet lighting products are approved and listed for use in both residential and commercial closets by ETL.  If you have any questions or concerns, just contact us. we would be happy to answer any questions.

Here is an excerpt from the official ETL report:

Approved Applications:
The products covered by this report is an LED lighting systems intended for installation in
cabinets, curios, display cases, shelving units, alcoves and closets in both residential and
commercial applications.

Can I place an order for Phantom light strips over 10’ long?

Yes, you can order our Phantom light strips in long run lengths over ten feet and we do this all the time for Phantom Cove Lighting products. We fabricate the lighting strips and cut them into equal sections and provide the correct lead configuration so that you can connect them without interruption. This is true for task lighting or other applications that exceed ten foot in length.

We ship lengths up to 10 feet (including packaging) via UPS.  Anything over 10 feet adds additional costs for shipping and handling. Consult the factory online or call us toll free at 800-863-1184 for more information.

What does “Lead Wire” orientation mean in your ordering matrix?

Leads are simply the wires that you connect from each light strip fixture back to the power supply.  Phantom LED strip lighting products come with many different lead configurations for both adjustable and hard-wired applications. This is very important because of our unique shielded trims must be installed correctly to achieve the desired results. For example, our vertically mounted LED lighting strips can be ordered for top or bottom left and top or bottom right orientation.

When ordering, always discuss lead configurations as if you are facing the cabinet or shelf.  That way we are all talking a common language when ordering or discussing wiring methods.  Left means left and right means right!

How long should I order the buss bars?

That depends on your cabinet. Phantom Buss bars are designed to run the full height of the cabinet to allow for multiple access points at each drilled pin location. Please refer to the Elite AC Series spec sheet or Ultra AC Series Spec sheets for additional information.

We recommend that you extend the buss bars 2 to 4 inches above or below the cabinet so that the installer can connect the power leads to the terminal on the bar.  Code requires access to these terminals for servicing. Top header kits are also required for making connections to light strip at top of cabinet.

What size wire is needed to connect Phantom Classic lighting?

We recommend that you consult a licensed electrician for information about calculating amperage or designing wiring methods! Just remember the lower the voltage the higher the amperage and wire must be sized accordingly!  Examples: 14-gauge wire is rated for 15 amps, 12-gauge wire is rated for 20 amps, 10-gauge wire is rated for 30 amps, 8-gauge wire is rated for 40 amps. Our Phantom magnetic transformer cut sheet contains a variety of helpful information related to load calculations.

Phantom Lighting can be wired in a number of ways and we would be happy to answer any questions that you might have.

What is the feed through capacity of Phantom Classic lighting?

You can connect multiple sections of Phantom together for a continuous look as long as you do not exceed a total of 13.33 amps per feed. Divide total wattage by voltage to find amperage. Examples: 320 watts /24 volt = 13.33 amps for 24-volt systems. 160 watts /12 volt = 13.33 amps for 12-volt systems. Please refer to the Phantom MLV Transformer Cut Sheet for more information or contact technical support toll free at 800-863-1184.

Will Phantom lighting work in my antique cabinet?

Yes, since Phantom Lighting is custom fabricated we can design a fixture that will fit perfectly and give you years of trouble-free enjoyment in your antique cabinet! Our HM Series Elite is the perfect LED lighting solution for horizontal applications. We also hand fabricate our Phantom HM Classic Lighting products for antique furniture with radius shelves and Phantom VM Classic Lighting products that require vertical mounting methods.

Is Phantom Classic lighting trim available in brass or stainless steel?

Yes, by special order, we are one of the only manufacturers that offers both brass and stainless steel. Our trims are available in two finishes: Polished and satin.

What is your Phantom lighting adjustable shelf concept?

The AC Series adjustable shelf concept is a revolutionary shelf lighting wiring mechanism that allows the collector complete flexibility to remove or relocate shelves without tools or disconnecting wires. The lights are attached to the individual shelves and are electrified through hidden connectors utilizing safe low voltage current. We offer two versions depending on your wattage or overall lumen requirements.  Elite AC Series LED light strips and Ultra AC Series LED light strips. Both LED lighting systems use a variety of mounting trims, hidden buss bars and proprietary shelf supports.

Do you offer incandescent, xenon and LED festoon lamps for Phantom Classic?

Yes, we offer all three types of festoon lamps for our Classic lighting products. The incandescent and xenon festoon lamps are available in 3, 5, 10 watts in clear and frosted varieties in both 12 and 24 volts.  Our 0.6-watt LED festoon lamp is the equivalent of a 7-watt xenon or festoon lamp. Our Phantom LED festoon lamps are designed as a direct replacement for any festoon lamp with pointed ends. Our LED festoon lamps are not designed for rigid loop replacements. All Phantom festoon lamps will dim for setting light levels and are designed as direct retrofits for any lighting system that utilizes a standard festoon lamp.

Is Phantom Classic Lighting UL or ETL Listed?

Yes, Phantom Lighting has been tested by ETL and meets all the requirements for miscellaneous fixtures to UL standard 1571 & 1574.

When should I consider using Ultra over your Elite product?

Phantom Ultra light strips is typically used in commercial applications or in displays that require higher light levels.  This is true in retail, jewelry stores and when lighting mineral collections where you want to see sparkle and pop for the objects on display.  You can always dim the lights if they are too bright.

Phantom LED Lighting products are geared towards residential applications where a softer look is desired.  Both products offer a wide assortment of popular color temperatures and the only difference between the two is the overall lumen output.

Can I get my Phantom trims painted a custom color?

Yes, if you provide us a SKU number of your paint color we can accommodate your request for a small setup fee.  Our standard Ultra and Elite trim paint colors are available at no additional cost. Please review to our paint color chart for additional information.

Can I load a Phantom magnetic driver to full capacity?

Technically, yes. However, it is always a good idea to allow a 20% safety factor to avoid overload or nuisance trips when selecting drivers by multiplying total wattage by twenty percent. (Wattage x 1.20)

To calculate amperage, divide total wattage by secondary voltage or 24 volts. (Watts/Voltage = Amperage).

Refer to LED driver specifications for specific load requirements and voltage drop information.

What CRI are Phantom Elite & Ultra strip lights?

All Phantom Elite & Ultra LED tape products are 94+ CRI. The Color Rendering Index (CRI) is a scale from 0 to 100 percent indicating how accurate a “given” light source is at rendering color when compared to a “reference” light source. The higher the CRI, the better the color rendering ability. Light sources with a CRI of 85 to 90 are considered good at color rendering. If you have any questions on our Phantom LED Lighting Strips, please contact us at 800-863-1184 or refer to our Phantom Spec Sheets for product information.

How difficult are your strip lighting products to install?

All our Phantom lighting strips are customized to your specific project which simplifies the entire installation process. We have created step-by-step instructions that are easy to follow for each application. In addition, our technical support department is ready to assist and can be reached at 800-863-1184.

What does lead orientation for Phantom light strips mean?

All our products are custom built and made to order.  Lead orientation is simply where you would like the wires placed on each light strip as you face the application.  In other words, do you want the leads on the right or left, top or bottom?  This in important because your products will arrive completely assembled and we want you to have the best experience possible when installing our light strips. Not sure, refer to ordering matrix on each specific model.

Does Phantom Elite or Ultra come in RGB or only monochromatic colors?

We do not offer any of our LED light strips in color changing RGB (Red, Green, Blue).  However, we do offer monochromatic LED colors in shades if white, blue, red, green and amber. Blue is a popular color for media room cove ceilings. For more information, please refer to any of our cabinet lighting spec sheets for detailed information about various kelvin color tapes we offer.

What does Elite or Ultra require in terms of power?

All Elite and Ultra Lighting Strips operate on 24VDC Magnetic Drivers.  This allows for longer runs without voltage drop.  We offer Drivers ranging from 20 watt to 300 watts.  The Driver requirements are job specific based on the watts per foot multiplied by the amount of feet. Please refer to the Phantom magnetic driver page for load calculations and physical dimensions. In terms of power consumption, the load is minimal.

Can I use the trim 3 on a shelf without a reveal?

Yes, the Phantom trim 3 extrusion is a unique solution specifically designed for shelves without reveals. The extrusion has the ability to be painted to match shelves or customized with matching wood veneer on site. It acts as a shelf reveal to disguise the light from plain view all while directing the light at the objects on display. The unique design of the trim shields the light at 90 degrees minimizing any hot spots and spill light outside of the cabinet.

How do I know which trim is right for me?

We have designed a variety of mounting trims to accommodate a wide range of custom mounting orientations. The application cut sheets clearly display each trim in a section view as well as wiring methods for better understanding. Our trained lighting experts would be happy to guide you to the right trim for your project. Check out our cabinet lighting gallery for inspiration.

Does Phantom Elite and Ultra come in different color temperatures?

Yes, Phantom Elite is available in different color temperatures 1800K, 2100K, 2700K, 3000K, 3500K and 4000K. The most popular color temperature is 2700K which closely relates to an incandescent light source. We also offer 3000K for more contemporary settings which compares to a halogen light source. The 4000K is used for high task areas or possibly commercial settings where fluorescent lighting would be commonly used. Lower temperatures such as the 1800K and 2100K are designed for commercial applications such as restaurants or night clubs who desire a soft golden look.

Can Phantom Elite or Ultra be used in closet applications?

Yes, Phantom Elite and Ultra strip lights are ETL Approved, and listed for use in clothes closets, storage closets and other enclosed display applications.

Will any dimmer work with the Elite lighting system?

All Elite light strips operate on Phantom 24VDC Magnetic Drivers that are dimmable.  Please refer to our Driver Cut Sheet for a list of compatible dimmer controls, as well as minimum and maximum load requirements for each size driver.

How will you ship my Phantom LED optical framing projector?

All orders are shipped UPS Ground. Other shipping methods are available if requested!

What is the normal lead-time for delivery?

Our normal lead-time is two to four weeks upon receipt of deposit and purchase order. Need something faster, just give us a call. We want to earn your business!

Can Phantom Lighting Be Used in a Cabinet with a Mirrored back?

No, because the reflection of the lights in the mirror will be unsightly and distracting. The best way is to light a mirrored cabinet is from the top down, provided that the cabinet has a reveal on top to conceal the lights. We offer a host of LED lighting trim options that provide various degrees of shielding and well as light diffusion for any display.

How Does Adjustable Cabinet Lights Work For Homeowners?

Phantom’s Elite LED adjustable cabinet lights are perfect for homeowners that collect artwork or glass, as both come in a variety of unique shapes and sizes. With plenty of shelving arrangements available, it’s easy to find a setup that works perfectly with oddly shaped pieces. However, flexible illumination is also a smart choice for things like bookcases, as more and more books tend to find their way into prized collections. It’s better to plan ahead and choose a system that can adapt to a homeowner’s needs, rather than settle on an inflexible set of fixtures.

Does Home Cabinet Lighting Really Make A Difference?

LED Cabinet lighting, when executed properly, is capable of establishing a focal point in the room while not taking over the entire space. This is a difficult medium to hit and is usually impossible with cheaply built systems. The installer must have complete control over the fixtures to ensure the illumination is properly balanced, and premium fixtures offer this level of flexibility. Specifically, Phantom’s LED display systems are versatile because they can be attached to dimmer controls and can be metered with the use of aiming trims.

How Can Recessed Cabinet Lights Improve Furniture?

Phantom produces a number of fixtures that can be placed below, above or inside the furniture to create an eye catching look. These can be combined to create a dynamic, multilayered aesthetic that brings the furniture out from the wall. When installed inside the furniture, it is designed to illuminate each shelf and all of the items on each shelf.

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Cove Lighting Icon
Can I place an order for Phantom light strips over 10’ long?

Yes, you can order our Phantom light strips in long run lengths over ten feet and we do this all the time for Phantom Cove Lighting products. We fabricate the lighting strips and cut them into equal sections and provide the correct lead configuration so that you can connect them without interruption. This is true for task lighting or other applications that exceed ten foot in length.

We ship lengths up to 10 feet (including packaging) via UPS.  Anything over 10 feet adds additional costs for shipping and handling. Consult the factory online or call us toll free at 800-863-1184 for more information.

What size wire is needed to connect Phantom Classic lighting?

We recommend that you consult a licensed electrician for information about calculating amperage or designing wiring methods! Just remember the lower the voltage the higher the amperage and wire must be sized accordingly!  Examples: 14-gauge wire is rated for 15 amps, 12-gauge wire is rated for 20 amps, 10-gauge wire is rated for 30 amps, 8-gauge wire is rated for 40 amps. Our Phantom magnetic transformer cut sheet contains a variety of helpful information related to load calculations.

Phantom Lighting can be wired in a number of ways and we would be happy to answer any questions that you might have.

What is the feed through capacity of Phantom Classic lighting?

You can connect multiple sections of Phantom together for a continuous look as long as you do not exceed a total of 13.33 amps per feed. Divide total wattage by voltage to find amperage. Examples: 320 watts /24 volt = 13.33 amps for 24-volt systems. 160 watts /12 volt = 13.33 amps for 12-volt systems. Please refer to the Phantom MLV Transformer Cut Sheet for more information or contact technical support toll free at 800-863-1184.

How much installation room is needed for Cove Lighting?

You need at least three inches of space away from the wall and three inches down from the ceiling for the light to provide smooth continuous illumination. The bigger the space the better the effect. Send us your design for an opinion!

Do you offer incandescent, xenon and LED festoon lamps for Phantom Classic?

Yes, we offer all three types of festoon lamps for our Classic lighting products. The incandescent and xenon festoon lamps are available in 3, 5, 10 watts in clear and frosted varieties in both 12 and 24 volts.  Our 0.6-watt LED festoon lamp is the equivalent of a 7-watt xenon or festoon lamp. Our Phantom LED festoon lamps are designed as a direct replacement for any festoon lamp with pointed ends. Our LED festoon lamps are not designed for rigid loop replacements. All Phantom festoon lamps will dim for setting light levels and are designed as direct retrofits for any lighting system that utilizes a standard festoon lamp.

Is Phantom Classic Lighting UL or ETL Listed?

Yes, Phantom Lighting has been tested by ETL and meets all the requirements for miscellaneous fixtures to UL standard 1571 & 1574.

When should I consider using Ultra over your Elite product?

Phantom Ultra light strips is typically used in commercial applications or in displays that require higher light levels.  This is true in retail, jewelry stores and when lighting mineral collections where you want to see sparkle and pop for the objects on display.  You can always dim the lights if they are too bright.

Phantom LED Lighting products are geared towards residential applications where a softer look is desired.  Both products offer a wide assortment of popular color temperatures and the only difference between the two is the overall lumen output.

Can I load a Phantom magnetic driver to full capacity?

Technically, yes. However, it is always a good idea to allow a 20% safety factor to avoid overload or nuisance trips when selecting drivers by multiplying total wattage by twenty percent. (Wattage x 1.20)

To calculate amperage, divide total wattage by secondary voltage or 24 volts. (Watts/Voltage = Amperage).

Refer to LED driver specifications for specific load requirements and voltage drop information.

What CRI are Phantom Elite & Ultra strip lights?

All Phantom Elite & Ultra LED tape products are 94+ CRI. The Color Rendering Index (CRI) is a scale from 0 to 100 percent indicating how accurate a “given” light source is at rendering color when compared to a “reference” light source. The higher the CRI, the better the color rendering ability. Light sources with a CRI of 85 to 90 are considered good at color rendering. If you have any questions on our Phantom LED Lighting Strips, please contact us at 800-863-1184 or refer to our Phantom Spec Sheets for product information.

How difficult are your strip lighting products to install?

All our Phantom lighting strips are customized to your specific project which simplifies the entire installation process. We have created step-by-step instructions that are easy to follow for each application. In addition, our technical support department is ready to assist and can be reached at 800-863-1184.

Does Phantom Elite or Ultra come in RGB or only monochromatic colors?

We do not offer any of our LED light strips in color changing RGB (Red, Green, Blue).  However, we do offer monochromatic LED colors in shades if white, blue, red, green and amber. Blue is a popular color for media room cove ceilings. For more information, please refer to any of our cabinet lighting spec sheets for detailed information about various kelvin color tapes we offer.

Can Elite or Ultra be used in a radius cove?

It depends on the radius size of the cove.  Large radius applications are certainly doable however, smaller radius coves are a bit more of a challenge. Classic Series lights may be a better alternative since the trim has the flexibility to be notched in between the LED festoon lamps.

What does Elite or Ultra require in terms of power?

All Elite and Ultra Lighting Strips operate on 24VDC Magnetic Drivers.  This allows for longer runs without voltage drop.  We offer Drivers ranging from 20 watt to 300 watts.  The Driver requirements are job specific based on the watts per foot multiplied by the amount of feet. Please refer to the Phantom magnetic driver page for load calculations and physical dimensions. In terms of power consumption, the load is minimal.

How do I know which trim is right for me?

We have designed a variety of mounting trims to accommodate a wide range of custom mounting orientations. The application cut sheets clearly display each trim in a section view as well as wiring methods for better understanding. Our trained lighting experts would be happy to guide you to the right trim for your project. Check out our cabinet lighting gallery for inspiration.

Does Phantom Elite and Ultra come in different color temperatures?

Yes, Phantom Elite is available in different color temperatures 1800K, 2100K, 2700K, 3000K, 3500K and 4000K. The most popular color temperature is 2700K which closely relates to an incandescent light source. We also offer 3000K for more contemporary settings which compares to a halogen light source. The 4000K is used for high task areas or possibly commercial settings where fluorescent lighting would be commonly used. Lower temperatures such as the 1800K and 2100K are designed for commercial applications such as restaurants or night clubs who desire a soft golden look.

Can Phantom Elite or Ultra be used in closet applications?

Yes, Phantom Elite and Ultra strip lights are ETL Approved, and listed for use in clothes closets, storage closets and other enclosed display applications.

Will any dimmer work with the Elite lighting system?

All Elite light strips operate on Phantom 24VDC Magnetic Drivers that are dimmable.  Please refer to our Driver Cut Sheet for a list of compatible dimmer controls, as well as minimum and maximum load requirements for each size driver.

How will you ship my Phantom LED optical framing projector?

All orders are shipped UPS Ground. Other shipping methods are available if requested!

What is the normal lead-time for delivery?

Our normal lead-time is two to four weeks upon receipt of deposit and purchase order. Need something faster, just give us a call. We want to earn your business!

How Much Installation Room Is Needed for Cove Lighting?

You need at least three inches of space away from the wall and three inches down from the ceiling for the light to provide smooth continuous illumination. The bigger the space the better the effect. Send us your design for an opinion!

Why Is LED Cove Lighting The Best Choice For Lights?

Diode technology has been around for a couple decades, but it wasn’t suitable for most applications until recently. Now, it can be installed in nearly any setting for decorative or functional reasons. LED cove fixtures are designed to be an ideal lighting source for any space, whether it is commercial or residential.

Why Use Concealed Cove Light Fixtures From Phantom?

Phantom’s LED strips are usually installed close to the ceiling and given a few inches of clearance from all surfaces. This placement ensures the perfect spread of illumination across the ceiling while gracefully sweeping around the edges of the room. When placed correctly, Phantom’s LED strips can sharpen the room’s edges, providing order and a sophisticated touch to the space. With Phantom’s dimmer controls, a homeowner can also precisely set the output level of the system, so it will never be too much or too little. This combination of aesthetics and fine control makes Phantom’s products an ideal fit in bedrooms, kitchens, living areas, game rooms or media rooms.

What Is The Process Of Designing Cove Lighting Systems?

For the do-it-yourselfer that wants to organize a custom installation, it can be downright overwhelming. There are many things to consider before a set of fixtures can be placed, and the best way to start is by looking at completed jobs in magazines or online galleries. This will help a do-it-yourself understand what a proper installation looks like when complete and aid in the placement process. A homeowner taking on the project alone can also contact local illumination companies like Phantom for help. Phantom’s experts can show a homeowner the best way to install fixtures and confirm that a homeowner’s ideas will work before they commit to a number of fixtures.

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Lighting FAQs | General

Phantom is an expert lighting design resource for homeowners, collectors, business owners, architects, builders, interior designers, installers – anyone – who needs assistance with residential and commercial lighting applications. We realize that embarking on a design project generates questions so have included several common questions in our Lighting FAQs resource. What type of bulb is best to use in a cabinet, kitchen, or when lighting an oil painting? How do you install lighting in a room with high ceilings, in a bar area or inside a shelving unit?

Please scan or search our list of General Lighting FAQs for answers to your questions or contact us at 713-863-1183 and our team will provide the assistance you need!

Are your LED linear strip lights UL or ETL Approved for closets?

Yes, all our LED cabinet lighting products are approved and listed for use in both residential and commercial closets by ETL.  If you have any questions or concerns, just contact us. we would be happy to answer any questions.

Here is an excerpt from the official ETL report:

Approved Applications:
The products covered by this report is an LED lighting systems intended for installation in
cabinets, curios, display cases, shelving units, alcoves and closets in both residential and
commercial applications.

Do you offer a variety of LED kelvin colors in your contour projector other than 3000K?

All of our Phantom Contour Projectors come standard with a high-performance 3000K, 90+ CRI LED light engine. We do offer three clip-on accessory glass dichroic  filters that shift the color temperature from 3000K to 2700K (warmer),  3000K to 3500K (cooler) or 3000K to 4000K (coolest). Please consult technical support at 800-863-1184 for additional information regarding our CCT color shifting filters.

Is there a minimum distance down from the ceiling to the top of my artwork for your projector to work?

Yes, any artwork mounted less than 12″ down from the ceiling is a potential problem. When the Phantom optical framing projector is aimed to the artwork (max 40 degrees) a bell shaped field of light is projected on the wall. The goal is to get the artwork inside the field of light. For large works of art, it is difficult if not impossible to light the top two corners of the art with one projector. It may be necessary to use two projectors to address this issue. We provide a handy formula on all our product literature to help you find the perfect mounting location and performance specifications. Please consult technical support if you encounter this condition and we will be glad to assist you.

Will Phantom lighting work in my antique cabinet?

Yes, since Phantom Lighting is custom fabricated we can design a fixture that will fit perfectly and give you years of trouble-free enjoyment in your antique cabinet! Our HM Series Elite is the perfect LED lighting solution for horizontal applications. We also hand fabricate our Phantom HM Classic Lighting products for antique furniture with radius shelves and Phantom VM Classic Lighting products that require vertical mounting methods.

Can I load a Phantom magnetic driver to full capacity?

Technically, yes. However, it is always a good idea to allow a 20% safety factor to avoid overload or nuisance trips when selecting drivers by multiplying total wattage by twenty percent. (Wattage x 1.20)

To calculate amperage, divide total wattage by secondary voltage or 24 volts. (Watts/Voltage = Amperage).

Refer to LED driver specifications for specific load requirements and voltage drop information.

How difficult are your strip lighting products to install?

All our Phantom lighting strips are customized to your specific project which simplifies the entire installation process. We have created step-by-step instructions that are easy to follow for each application. In addition, our technical support department is ready to assist and can be reached at 800-863-1184.

Can Elite or Ultra be used in a radius cove?

It depends on the radius size of the cove.  Large radius applications are certainly doable however, smaller radius coves are a bit more of a challenge. Classic Series lights may be a better alternative since the trim has the flexibility to be notched in between the LED festoon lamps.

Can I use the trim 3 on a shelf without a reveal?

Yes, the Phantom trim 3 extrusion is a unique solution specifically designed for shelves without reveals. The extrusion has the ability to be painted to match shelves or customized with matching wood veneer on site. It acts as a shelf reveal to disguise the light from plain view all while directing the light at the objects on display. The unique design of the trim shields the light at 90 degrees minimizing any hot spots and spill light outside of the cabinet.

What if my artwork is various colors and I want to balance the light levels?

Our LED optical framing projectors may be ordered with an individual 0-10V on-board dimmer control inside the fixture to address these types of issues. This is particularly handy when you have multiple projectors in one room on a common switch leg.  Rather than dimming all the projectors at the same time, this option gives you the ability to control them separately allowing you to balance the lights. Contact customer service if you have any questions illuminating your art or balancing light levels using any dimmer controls.

Can a Contour Projector illuminate a sculpture?

Yes, contour projectors are the best products currently available for lighting sculptures. The custom template can be trimmed to follow the exact contour of the object within reason. This type of installation requires prior knowledge of the equipment and is generally intended for trained lighting professional.

What is the warranty on Phantom Contour LED projectors?

PHANTOM™ LIGHTING SYSTEM warrants its products against defects in any material and workmanship for (3) three years from the invoice date. PHANTOM™ reserves the right to either repair or replace without charge, any properly installed PHANTOM™ product which falls under normal operating conditions within the specified warranty period for fixtures (excluding lamps) and transformers, provided it is returned to the factory, transportation prepaid, and our inspection determines it to be defective under the Phantom terms and conditions of the warranty. This warranty covers only equipment manufactured by PHANTOM™ and does not extend to transportation, installation, or replacement charges, nor does it apply to any equipment of another manufacturer used in conjunction with PHANTOM™ equipment. In a progressive policy of research and development we reserve the right to vary and modify specifications without prior notice.

How much clearance do Contour Projector housings need?

You will need a minimum of 9 ½” of clear space. All recessed housings are designed to fit in standard 2” X 10” framing. All recessed projector housings are IC Rated and all surface mount projectors are IP Rated. Please refer to our Phantom spec sheets for specific housing details.

What makes your Contour Projector different from others?

The Phantom LED Contour Projector has three light confinement methods: Adjustable shutters, brass templates and pattern gobo. The locking shutter assembly allows for easy adjustment without the worry of slipping. The hand cut brass template is designed for irregularly-shaped objects or multiple objects.  The pattern gobo is can be used to create theatrical lighting effects in both residential and commercial applications. Our product is often compared to the Wendel projector which is also for lighting art.

What is the average lamp life of a halogen MR16 lamp?

Our lamp manufacturer has given these lamps an average life of 3,000 hours. This means that one half of the lamps fail or burn out during testing at 3,000 hours.

Can I use any LED or halogen MR16 lamps in my projector?

No, Phantom Contour Projectors were designed and engineered for use with Ushio 75/MR16/FO halogen lamps. We do not recommend installing any brand LED MR16 lamp as a substitute for the Ushio halogen lamp. Light output and focus will not be the same. Contact customer service if you are having trouble finding replacement 75-watt MR16 fiber optic lamps. We have limited stock! As an alternative, we do offer halogen to LED conversion kits for customers wishing to move away from halogen light sources. Our Phantom LED light engine used in conjunction with our achromatic focal lenses produce impressive light levels for throws up to twenty feet away.

Is Phantom Contour Projector UL or ETL listed?

Yes, Phantom Lighting has been tested by ETL and meets all the requirements for luminaries to UL standard 1598 & CSA C22.2 No. 250.0-00 First Edition.

Do you have IES files for your lighting products?

No, we understand that this data is useful to lighting designers because it allows calculations to be made on how many luminaires are needed to achieve the desired illumination in a specific installation. However, our products are unique and we feel prior art and experience is a better tool for product placement and validating performance. Just give us a call to discuss your specific application.

Do you have a secure portal for Phantom™ Sales Agents to check inventory?

No, not at this time. All our products are assembled to order from a large inventory of raw materials we keep on hand. We can answer most inquiries about lead times with a quick phone call or email.

Are you looking for new Phantom™ Sales Agents to promote your products?

Yes, we are actively seeking representation in California, Arizona, Nevada, Oregon and Washington. Please give us a call at 800-863-1184 if you are interested in joining the team.

How long has your company engaged Phantom™ Sales Agents to promote your products?

For over 20+ years, we have enjoyed solid relationships with sales agents in various markets around the country. We would be happy to provide references to any interested parties by calling our office.

What is your commission policy for Phantom™ Sales Agents?

Our commission policy and rates is something we can discuss privately. I will say that our policies are consistent with industry standards and we value our sales agent relationships.

Do Phantom™ Sales Agents receive printed or digital sales materials?

Most marketing materials will be provided in digital format. All spec sheets, installation instructions, gallery images and instructional videos are available for viewing, sharing or download on our website www.phantomlighting.com/resources.

Do Phantom™ Sales Agents have quotas?

Phantom™ Lighting does not have a specific quota to meet. However, we expect our sales agents to generate consistent and reasonable sales volumes in the given market on a monthly basis.

What do you expect from your Phantom™ Sales Agents?

To actively promote Phantom™ Lighting in a designated territory and use their best efforts to obtain maximum exposure, solicit business and promote goodwill for the Company and brand.

What are the requirements to become a Phantom™ Sales Agent?

Submit a completed application form that includes owner information, company information, three references and territory request. If approved, you will be provided marketing materials, trained by a factory representative and may be required to purchase a discounted sample kit.

Are you open to sharing professional photography fees of projects with your products?

Yes, we would be open to the idea. Of course, we would like to see the project, understand the scope and discuss fees before committing. We are always looking for good photography for our gallery even it come from your cell phone.

Can I use my own transformer, driver or other components with your products?

All of our products are ETL Approved and Listed as complete assemblies and are engineered with specific components and methods. Use of alternate components or deviation from approved methods WILL VOID YOUR WARRANTY.

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Are your LED linear strip lights UL or ETL Approved for closets?

Yes, all our LED cabinet lighting products are approved and listed for use in both residential and commercial closets by ETL.  If you have any questions or concerns, just contact us. we would be happy to answer any questions.

Here is an excerpt from the official ETL report:

Approved Applications:
The products covered by this report is an LED lighting systems intended for installation in
cabinets, curios, display cases, shelving units, alcoves and closets in both residential and
commercial applications.

Do you offer a variety of LED kelvin colors in your contour projector other than 3000K?

All of our Phantom Contour Projectors come standard with a high-performance 3000K, 90+ CRI LED light engine. We do offer three clip-on accessory glass dichroic  filters that shift the color temperature from 3000K to 2700K (warmer),  3000K to 3500K (cooler) or 3000K to 4000K (coolest). Please consult technical support at 800-863-1184 for additional information regarding our CCT color shifting filters.

Is there a minimum distance down from the ceiling to the top of my artwork for your projector to work?

Yes, any artwork mounted less than 12″ down from the ceiling is a potential problem. When the Phantom optical framing projector is aimed to the artwork (max 40 degrees) a bell shaped field of light is projected on the wall. The goal is to get the artwork inside the field of light. For large works of art, it is difficult if not impossible to light the top two corners of the art with one projector. It may be necessary to use two projectors to address this issue. We provide a handy formula on all our product literature to help you find the perfect mounting location and performance specifications. Please consult technical support if you encounter this condition and we will be glad to assist you.

Contour projector vs. low voltage pin-hole lights?

The primary reason to use a framing projector is to shape the light exactly to the contour of the object of art without illuminating the wall or floor around it. The art takes on a three-dimensional, lighted from within look, which is spectacular in the right environment. In contrast, pin hole accent lights can be an effective lighting tool if used with the correct MR16 lamp. Pin hole lights display the art in a pool of light  which is the main difference between the two light sources. Recessed LED framing projectors are considered the most dramatic form of art illumination on the market today!

What makes your Contour Projector different from others?

The Phantom LED Contour Projector has three light confinement methods: Adjustable shutters, brass templates and pattern gobo. The locking shutter assembly allows for easy adjustment without the worry of slipping. The hand cut brass template is designed for irregularly-shaped objects or multiple objects.  The pattern gobo is can be used to create theatrical lighting effects in both residential and commercial applications. Our product is often compared to the Wendel projector which is also for lighting art.

Are your products UL or ETL Approved?

Yes, all our custom lighting fixtures are ETL Approved. Our recessed LED framing projectors and LED conversion kits are both IC Rated which means they can be used in a ceiling that is insulated without running the risk of overheating. Our LED lighting strips are also approved for use in all cabinets, coves and closets.

Do you have cut sheets or shop drawings of your products?

Yes, we have individual cut sheets that provide an overview of the various products as well as detailed shop drawings for cabinet lighting applications. All of our cut sheets can be found in the resource section of our website.

How do you market your products to the trade?

Products may be purchased through normal distribution channels or directly depending on the circumstances. Let’s discuss it.

How do you work with contractors on projects?

We are happy to assist electricians, carpenters, millworkers or other trades with designs, recommendations, specifications or pricing. Just send us your CAD, PDF or JPEG files of the project. Once we have reviewed the documents, we will call to discuss the project and help design a solution. Don’t have any drawings, just call us at 713-863-1184 and ask for customer service.

How do I request samples of your products and what are the costs?

We are happy to provide samples of our products. However, we do require a refundable security deposit on all projectors and a small fee for strip lighting demonstration kits. Just give us a call and we would be delighted to process your request.

Where can I see some examples of your product in use?

Check out our image gallery which is divided into three sections: Art, Cabinet & Cove lighting. Here you will see an assortment of Phantom Lighting techniques for inspiration on your next design. See something particular you like? Just let us know and we will share how it was done, what products were used and how it can be applied to your project.

Are you affiliated with any professional groups?

Yes, we are longstanding members of the American Society of Interior Designers or ASID as Industry Partners. For additional information see our showcase in the ASID product directory at http://interiordesignproductfinder.com/Listing/Company/267322.

What is your credit policy for established customers?

Customers with a regular purchase history of 6 to 12 months and a volume average of $2500 or more may request to apply for credit. The credit application will be verified and approved for future ordering. The normal terms on an account are Net 30 Days.

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Are your LED linear strip lights UL or ETL Approved for closets?

Yes, all our LED cabinet lighting products are approved and listed for use in both residential and commercial closets by ETL.  If you have any questions or concerns, just contact us. we would be happy to answer any questions.

Here is an excerpt from the official ETL report:

Approved Applications:
The products covered by this report is an LED lighting systems intended for installation in
cabinets, curios, display cases, shelving units, alcoves and closets in both residential and
commercial applications.

Why do I need to use an on-board 0-10V dimmer control?

Our exclusive on-board 0-10V dimmer control allows for individual dimming by projector to perfectly balance and fine tune light levels. This is really useful when lighting art collections that contain both light and dark colored artwork on one switch leg. The optional low voltage 0-10V dimmer is located on the face plate of the electrical junction box inside the projector housing for easy access. The 0-10V dimmer can be installed after the fact using the purple and gray low voltage wires inside the electrical junction box. See projector supplement for wiring diagram or additional information.

Do you offer a variety of LED kelvin colors in your contour projector other than 3000K?

All of our Phantom Contour Projectors come standard with a high-performance 3000K, 90+ CRI LED light engine. We do offer three clip-on accessory glass dichroic  filters that shift the color temperature from 3000K to 2700K (warmer),  3000K to 3500K (cooler) or 3000K to 4000K (coolest). Please consult technical support at 800-863-1184 for additional information regarding our CCT color shifting filters.

Is there a minimum distance down from the ceiling to the top of my artwork for your projector to work?

Yes, any artwork mounted less than 12″ down from the ceiling is a potential problem. When the Phantom optical framing projector is aimed to the artwork (max 40 degrees) a bell shaped field of light is projected on the wall. The goal is to get the artwork inside the field of light. For large works of art, it is difficult if not impossible to light the top two corners of the art with one projector. It may be necessary to use two projectors to address this issue. We provide a handy formula on all our product literature to help you find the perfect mounting location and performance specifications. Please consult technical support if you encounter this condition and we will be glad to assist you.

Will Phantom lighting work in my antique cabinet?

Yes, since Phantom Lighting is custom fabricated we can design a fixture that will fit perfectly and give you years of trouble-free enjoyment in your antique cabinet! Our HM Series Elite is the perfect LED lighting solution for horizontal applications. We also hand fabricate our Phantom HM Classic Lighting products for antique furniture with radius shelves and Phantom VM Classic Lighting products that require vertical mounting methods.

When should I consider using Ultra over your Elite product?

Phantom Ultra light strips is typically used in commercial applications or in displays that require higher light levels.  This is true in retail, jewelry stores and when lighting mineral collections where you want to see sparkle and pop for the objects on display.  You can always dim the lights if they are too bright.

Phantom LED Lighting products are geared towards residential applications where a softer look is desired.  Both products offer a wide assortment of popular color temperatures and the only difference between the two is the overall lumen output.

Can I get my Phantom trims painted a custom color?

Yes, if you provide us a SKU number of your paint color we can accommodate your request for a small setup fee.  Our standard Ultra and Elite trim paint colors are available at no additional cost. Please review to our paint color chart for additional information.

What CRI are Phantom Elite & Ultra strip lights?

All Phantom Elite & Ultra LED tape products are 94+ CRI. The Color Rendering Index (CRI) is a scale from 0 to 100 percent indicating how accurate a “given” light source is at rendering color when compared to a “reference” light source. The higher the CRI, the better the color rendering ability. Light sources with a CRI of 85 to 90 are considered good at color rendering. If you have any questions on our Phantom LED Lighting Strips, please contact us at 800-863-1184 or refer to our Phantom Spec Sheets for product information.

Can I use the trim 3 on a shelf without a reveal?

Yes, the Phantom trim 3 extrusion is a unique solution specifically designed for shelves without reveals. The extrusion has the ability to be painted to match shelves or customized with matching wood veneer on site. It acts as a shelf reveal to disguise the light from plain view all while directing the light at the objects on display. The unique design of the trim shields the light at 90 degrees minimizing any hot spots and spill light outside of the cabinet.

Can Phantom Elite or Ultra be used in closet applications?

Yes, Phantom Elite and Ultra strip lights are ETL Approved, and listed for use in clothes closets, storage closets and other enclosed display applications.

Can I use two Contour projectors to light one large painting?

Yes! Depending on the size of the art and the ceiling height conditions may vary. The two projectors are usually positioned at oblique angles to cross light the art. By overlapping the fields of light, you can create a blending effect which can be adjusted to fit the exact contour of the art. We recommend you contact us for design assistance for large works.

Are Phantom contour projectors UL Approved?

Yes! Phantom Contour Projectors are ETL Approved in the United States to UL Standard 1598 and to Canadian Standard C22.2 NO. 250.0. All LED models recessed housing are IC Rated.  Phantom LED Conversion kits are ETL Classified.

What if my artwork is various colors and I want to balance the light levels?

Our LED optical framing projectors may be ordered with an individual 0-10V on-board dimmer control inside the fixture to address these types of issues. This is particularly handy when you have multiple projectors in one room on a common switch leg.  Rather than dimming all the projectors at the same time, this option gives you the ability to control them separately allowing you to balance the lights. Contact customer service if you have any questions illuminating your art or balancing light levels using any dimmer controls.

Contour projector vs. low voltage pin-hole lights?

The primary reason to use a framing projector is to shape the light exactly to the contour of the object of art without illuminating the wall or floor around it. The art takes on a three-dimensional, lighted from within look, which is spectacular in the right environment. In contrast, pin hole accent lights can be an effective lighting tool if used with the correct MR16 lamp. Pin hole lights display the art in a pool of light  which is the main difference between the two light sources. Recessed LED framing projectors are considered the most dramatic form of art illumination on the market today!

Can a Contour Projector illuminate a sculpture?

Yes, contour projectors are the best products currently available for lighting sculptures. The custom template can be trimmed to follow the exact contour of the object within reason. This type of installation requires prior knowledge of the equipment and is generally intended for trained lighting professional.

Must a Contour Projector be installed perpendicular to the art?

No, by design our three various confinement methods allow for offset installations. The shutter method for example, has curved blades, which corrects for distortions created by the curve of the focal lenses. Hand cut templates allow for unique mounting positions. Using an offset mounting your projector is a best way to address reflective glare.

I am in the process of building/remodeling a house. How do I know where to install my Contour Projector in the ceiling if I haven’t purchased the art yet?

The safe bet is to plan for something large and the projector can always be adjusted to something smaller. I would recommend that you position the projector back from the wall to center approximately 36” on an 8’ ceiling, 42” on a 9’ ceiling, 48” on a 10’ ceiling, and 60” on a 12’ ceiling. Please refer to our Phantom LED projector spec sheets for more specific information.

What is the warranty on Phantom Contour LED projectors?

PHANTOM™ LIGHTING SYSTEM warrants its products against defects in any material and workmanship for (3) three years from the invoice date. PHANTOM™ reserves the right to either repair or replace without charge, any properly installed PHANTOM™ product which falls under normal operating conditions within the specified warranty period for fixtures (excluding lamps) and transformers, provided it is returned to the factory, transportation prepaid, and our inspection determines it to be defective under the Phantom terms and conditions of the warranty. This warranty covers only equipment manufactured by PHANTOM™ and does not extend to transportation, installation, or replacement charges, nor does it apply to any equipment of another manufacturer used in conjunction with PHANTOM™ equipment. In a progressive policy of research and development we reserve the right to vary and modify specifications without prior notice.

Will the light from the LED Contour Projector fade my artwork?

No, one of the main advantages to LED technology is the absence of forward throw infrared heat or ultra-violet radiation.  You have nothing worry about when specifying or installing our LED projectors to illuminate your art.

How much clearance do Contour Projector housings need?

You will need a minimum of 9 ½” of clear space. All recessed housings are designed to fit in standard 2” X 10” framing. All recessed projector housings are IC Rated and all surface mount projectors are IP Rated. Please refer to our Phantom spec sheets for specific housing details.

What makes your Contour Projector different from others?

The Phantom LED Contour Projector has three light confinement methods: Adjustable shutters, brass templates and pattern gobo. The locking shutter assembly allows for easy adjustment without the worry of slipping. The hand cut brass template is designed for irregularly-shaped objects or multiple objects.  The pattern gobo is can be used to create theatrical lighting effects in both residential and commercial applications. Our product is often compared to the Wendel projector which is also for lighting art.

What is the average lamp life of a halogen MR16 lamp?

Our lamp manufacturer has given these lamps an average life of 3,000 hours. This means that one half of the lamps fail or burn out during testing at 3,000 hours.

Can I use any LED or halogen MR16 lamps in my projector?

No, Phantom Contour Projectors were designed and engineered for use with Ushio 75/MR16/FO halogen lamps. We do not recommend installing any brand LED MR16 lamp as a substitute for the Ushio halogen lamp. Light output and focus will not be the same. Contact customer service if you are having trouble finding replacement 75-watt MR16 fiber optic lamps. We have limited stock! As an alternative, we do offer halogen to LED conversion kits for customers wishing to move away from halogen light sources. Our Phantom LED light engine used in conjunction with our achromatic focal lenses produce impressive light levels for throws up to twenty feet away.

Will a dimmer work with your LED projector?

Yes, Phantom Contour Projectors can be dimmed with all dimmer types. Our projector is powered by an energy efficient auto-sensing 120-277V, 50/60Hz, 1750mA constant current electronic LED driver, tri-dimming (MLV forward phase, ELV reverse phase, 0-10V) and a non-dimming 12VDC fan power supply. Optional on-board 0-10V dimmer control available for setting individual output levels.

Is Phantom Contour Projector UL or ETL listed?

Yes, Phantom Lighting has been tested by ETL and meets all the requirements for luminaries to UL standard 1598 & CSA C22.2 No. 250.0-00 First Edition.

Do you offer surface mount and recessed optical framing projectors?

Yes, we have both surface mount LED projectors as well as recessed LED optical framing projectors. Surface mount are available with round or square mounting canopies. Our recessed projector models are available in four unique housings for new construction, remodeling, zero sight line and custom Wendel style installations where no cover plate is desired.

How hard is it to install a LED Contour Projector?

Selecting the right housing and focal lenses is the most important aspect of the design and installation. It is really quite simple if you understand the concept, challenges and limitations of the equipment. We provide customer service and step-by-step instructions to ensure a successful installation. Send us some drawings or a picture of your room with the art displayed and our consultants will assist you every step of the way.

Has the Phantom Contour Projector with halogen lamp been discontinued?

Technically, yes, the halogen model was discontinued in January 2019.  However, we have ample inventory on hand if you are interested in purchasing a halogen model or if you need spare parts or replacement lamps. Please be aware that Ushio discontinued production of the 75MR16/FO lamp and supplies are limited. However, we do offer Phantom LED conversion kits for all existing Contour optical framing projectors. The LED conversion kit is not a simple lamp change! It is a major upgrade that vastly improves light levels, energy efficiency and overall performance.

Can Phantom Lighting Be Used in a Cabinet with a Mirrored back?

No, because the reflection of the lights in the mirror will be unsightly and distracting. The best way is to light a mirrored cabinet is from the top down, provided that the cabinet has a reveal on top to conceal the lights. We offer a host of LED lighting trim options that provide various degrees of shielding and well as light diffusion for any display.

Are your products UL or ETL Approved?

Yes, all our custom lighting fixtures are ETL Approved. Our recessed LED framing projectors and LED conversion kits are both IC Rated which means they can be used in a ceiling that is insulated without running the risk of overheating. Our LED lighting strips are also approved for use in all cabinets, coves and closets.

Are you available to come to the jobsite for technical advice and sales assistance?

Yes, if you are in the Houston area representatives are available to visit your jobsite, provide technical advice and help with sales if needed. If you are outside of Houston, we may or may not have representation in your area to provide onsite assistance.

Do you have IES files for your lighting products?

No, we understand that this data is useful to lighting designers because it allows calculations to be made on how many luminaires are needed to achieve the desired illumination in a specific installation. However, our products are unique and we feel prior art and experience is a better tool for product placement and validating performance. Just give us a call to discuss your specific application.

How do I request samples of your products and what are the costs?

We are happy to provide samples of our products. However, we do require a refundable security deposit on all projectors and a small fee for strip lighting demonstration kits. Just give us a call and we would be delighted to process your request.

Where can I see some examples of your product in use?

Check out our image gallery which is divided into three sections: Art, Cabinet & Cove lighting. Here you will see an assortment of Phantom Lighting techniques for inspiration on your next design. See something particular you like? Just let us know and we will share how it was done, what products were used and how it can be applied to your project.

How do I arrange for a demonstration of your products?

Simply call our office at 713-867-1184 and customer service will arrange a meeting at your office, project or remote by facetime or video conference. How we schedule the meeting will depend on your location, representation and timing.

How do you market your products to the design community?

Products may be purchased through normal distribution channels or directly depending on the circumstances. Let’s discuss it.

Are you affiliated with any professional groups?

Yes, we are longstanding members of the American Society of Interior Designers or ASID as Industry Partners. For additional information see our showcase in the ASID product directory at http://interiordesignproductfinder.com/Listing/Company/267322.

How do you work with design professionals on projects?

We are happy to assist our design professionals with designs, specifications or budgets. Just send us your CAD, PDF or JPEG files of the project. Once we have reviewed the documents, we will call to discuss the project and help design a solution.

Can I count on your help if I have a big job and need design or technical assistance?

Yes, we’re are here to support you and your customer. Just get us involved early so we can work with you or your team to engineer a solution and provide the necessary documentation to ensure a successful installation. Feel free to reach out to one of our Phantom sales agents if you are outside of Houston Texas or call us toll free at 1-800-863-1184.

Are you open to sharing professional photography fees of projects with your products?

Yes, we would be open to the idea. Of course, we would like to see the project, understand the scope and discuss fees before committing. We are always looking for good photography for our gallery even it come from your cell phone.

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Does Phantom Lighting have a social media presence?

Of course, you can follow us at one or more of our social media channels below. We hope you will tag us when posting or sharing you photos or projects.
Facebook
Instagram
LinkedIn
Houzz
ASID
Pinterest

Where is your main office located in Houston?

Our office is located at 8850 Jameel Road, Suite 170A Houston, TX 77040 which is one block south of Highway 290 off Fairbanks North Houston Road. Head west on Jameel and we are located in the last  building on the right just before the small retention pond. Our neighbors are Sherwin Williams Houston and Coastal District Office and Eyeon Solutions.

How will you ship my Phantom LED optical framing projector?

All orders are shipped UPS Ground. Other shipping methods are available if requested!

What is the normal lead-time for delivery?

Our normal lead-time is two to four weeks upon receipt of deposit and purchase order. Need something faster, just give us a call. We want to earn your business!

Do you offer custom paint colors on your products?

We offer a selection of popular trim paint colors to choose from. If you would like to match a specific color (enamel only) just send us the manufacturers paint code and we would be happy to accommodate your request. Additional fees may apply.

Which social channels does Phantom Lighting promote?

We have a presence at Facebook, LinkedIn, Pinterest, Houzz and ASID. We invite you to join the conversation, follow us and share our pages with your friends and colleagues.

How do I sign up or manage my digital preferences with Phantom™ Lighting Systems?

Use our newsletter sign up form to receive monthly updates on such things as promotions, products, events, technical advice or project case studies. You can manage your preferences or unsubscribe at any time by clicking the links at the bottom of your newsletter.

Can I use my own transformer, driver or other components with your products?

All of our products are ETL Approved and Listed as complete assemblies and are engineered with specific components and methods. Use of alternate components or deviation from approved methods WILL VOID YOUR WARRANTY.

What is your credit policy for established customers?

Customers with a regular purchase history of 6 to 12 months and a volume average of $2500 or more may request to apply for credit. The credit application will be verified and approved for future ordering. The normal terms on an account are Net 30 Days.

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Are your LED linear strip lights UL or ETL Approved for closets?

Yes, all our LED cabinet lighting products are approved and listed for use in both residential and commercial closets by ETL.  If you have any questions or concerns, just contact us. we would be happy to answer any questions.

Here is an excerpt from the official ETL report:

Approved Applications:
The products covered by this report is an LED lighting systems intended for installation in
cabinets, curios, display cases, shelving units, alcoves and closets in both residential and
commercial applications.

Do you offer a variety of LED kelvin colors in your contour projector other than 3000K?

All of our Phantom Contour Projectors come standard with a high-performance 3000K, 90+ CRI LED light engine. We do offer three clip-on accessory glass dichroic  filters that shift the color temperature from 3000K to 2700K (warmer),  3000K to 3500K (cooler) or 3000K to 4000K (coolest). Please consult technical support at 800-863-1184 for additional information regarding our CCT color shifting filters.

Is there a minimum distance down from the ceiling to the top of my artwork for your projector to work?

Yes, any artwork mounted less than 12″ down from the ceiling is a potential problem. When the Phantom optical framing projector is aimed to the artwork (max 40 degrees) a bell shaped field of light is projected on the wall. The goal is to get the artwork inside the field of light. For large works of art, it is difficult if not impossible to light the top two corners of the art with one projector. It may be necessary to use two projectors to address this issue. We provide a handy formula on all our product literature to help you find the perfect mounting location and performance specifications. Please consult technical support if you encounter this condition and we will be glad to assist you.

What size wire is needed to connect Phantom Classic lighting?

We recommend that you consult a licensed electrician for information about calculating amperage or designing wiring methods! Just remember the lower the voltage the higher the amperage and wire must be sized accordingly!  Examples: 14-gauge wire is rated for 15 amps, 12-gauge wire is rated for 20 amps, 10-gauge wire is rated for 30 amps, 8-gauge wire is rated for 40 amps. Our Phantom magnetic transformer cut sheet contains a variety of helpful information related to load calculations.

Phantom Lighting can be wired in a number of ways and we would be happy to answer any questions that you might have.

Will Phantom lighting work in my antique cabinet?

Yes, since Phantom Lighting is custom fabricated we can design a fixture that will fit perfectly and give you years of trouble-free enjoyment in your antique cabinet! Our HM Series Elite is the perfect LED lighting solution for horizontal applications. We also hand fabricate our Phantom HM Classic Lighting products for antique furniture with radius shelves and Phantom VM Classic Lighting products that require vertical mounting methods.

How difficult are your strip lighting products to install?

All our Phantom lighting strips are customized to your specific project which simplifies the entire installation process. We have created step-by-step instructions that are easy to follow for each application. In addition, our technical support department is ready to assist and can be reached at 800-863-1184.

Can Elite or Ultra be used in a radius cove?

It depends on the radius size of the cove.  Large radius applications are certainly doable however, smaller radius coves are a bit more of a challenge. Classic Series lights may be a better alternative since the trim has the flexibility to be notched in between the LED festoon lamps.

Can Phantom Elite or Ultra be used in closet applications?

Yes, Phantom Elite and Ultra strip lights are ETL Approved, and listed for use in clothes closets, storage closets and other enclosed display applications.

Can I use two Contour projectors to light one large painting?

Yes! Depending on the size of the art and the ceiling height conditions may vary. The two projectors are usually positioned at oblique angles to cross light the art. By overlapping the fields of light, you can create a blending effect which can be adjusted to fit the exact contour of the art. We recommend you contact us for design assistance for large works.

Are Phantom contour projectors UL Approved?

Yes! Phantom Contour Projectors are ETL Approved in the United States to UL Standard 1598 and to Canadian Standard C22.2 NO. 250.0. All LED models recessed housing are IC Rated.  Phantom LED Conversion kits are ETL Classified.

What if my artwork is various colors and I want to balance the light levels?

Our LED optical framing projectors may be ordered with an individual 0-10V on-board dimmer control inside the fixture to address these types of issues. This is particularly handy when you have multiple projectors in one room on a common switch leg.  Rather than dimming all the projectors at the same time, this option gives you the ability to control them separately allowing you to balance the lights. Contact customer service if you have any questions illuminating your art or balancing light levels using any dimmer controls.

Can a Contour Projector illuminate a sculpture?

Yes, contour projectors are the best products currently available for lighting sculptures. The custom template can be trimmed to follow the exact contour of the object within reason. This type of installation requires prior knowledge of the equipment and is generally intended for trained lighting professional.

What is the warranty on Phantom Contour LED projectors?

PHANTOM™ LIGHTING SYSTEM warrants its products against defects in any material and workmanship for (3) three years from the invoice date. PHANTOM™ reserves the right to either repair or replace without charge, any properly installed PHANTOM™ product which falls under normal operating conditions within the specified warranty period for fixtures (excluding lamps) and transformers, provided it is returned to the factory, transportation prepaid, and our inspection determines it to be defective under the Phantom terms and conditions of the warranty. This warranty covers only equipment manufactured by PHANTOM™ and does not extend to transportation, installation, or replacement charges, nor does it apply to any equipment of another manufacturer used in conjunction with PHANTOM™ equipment. In a progressive policy of research and development we reserve the right to vary and modify specifications without prior notice.

How much clearance do Contour Projector housings need?

You will need a minimum of 9 ½” of clear space. All recessed housings are designed to fit in standard 2” X 10” framing. All recessed projector housings are IC Rated and all surface mount projectors are IP Rated. Please refer to our Phantom spec sheets for specific housing details.

What makes your Contour Projector different from others?

The Phantom LED Contour Projector has three light confinement methods: Adjustable shutters, brass templates and pattern gobo. The locking shutter assembly allows for easy adjustment without the worry of slipping. The hand cut brass template is designed for irregularly-shaped objects or multiple objects.  The pattern gobo is can be used to create theatrical lighting effects in both residential and commercial applications. Our product is often compared to the Wendel projector which is also for lighting art.

What is the average lamp life of a halogen MR16 lamp?

Our lamp manufacturer has given these lamps an average life of 3,000 hours. This means that one half of the lamps fail or burn out during testing at 3,000 hours.

Can I use any LED or halogen MR16 lamps in my projector?

No, Phantom Contour Projectors were designed and engineered for use with Ushio 75/MR16/FO halogen lamps. We do not recommend installing any brand LED MR16 lamp as a substitute for the Ushio halogen lamp. Light output and focus will not be the same. Contact customer service if you are having trouble finding replacement 75-watt MR16 fiber optic lamps. We have limited stock! As an alternative, we do offer halogen to LED conversion kits for customers wishing to move away from halogen light sources. Our Phantom LED light engine used in conjunction with our achromatic focal lenses produce impressive light levels for throws up to twenty feet away.

Will a dimmer work with your LED projector?

Yes, Phantom Contour Projectors can be dimmed with all dimmer types. Our projector is powered by an energy efficient auto-sensing 120-277V, 50/60Hz, 1750mA constant current electronic LED driver, tri-dimming (MLV forward phase, ELV reverse phase, 0-10V) and a non-dimming 12VDC fan power supply. Optional on-board 0-10V dimmer control available for setting individual output levels.

Is Phantom Contour Projector UL or ETL listed?

Yes, Phantom Lighting has been tested by ETL and meets all the requirements for luminaries to UL standard 1598 & CSA C22.2 No. 250.0-00 First Edition.

Do you offer surface mount and recessed optical framing projectors?

Yes, we have both surface mount LED projectors as well as recessed LED optical framing projectors. Surface mount are available with round or square mounting canopies. Our recessed projector models are available in four unique housings for new construction, remodeling, zero sight line and custom Wendel style installations where no cover plate is desired.

How hard is it to install a LED Contour Projector?

Selecting the right housing and focal lenses is the most important aspect of the design and installation. It is really quite simple if you understand the concept, challenges and limitations of the equipment. We provide customer service and step-by-step instructions to ensure a successful installation. Send us some drawings or a picture of your room with the art displayed and our consultants will assist you every step of the way.

Are your LED projector conversion kits ETL Classified?

Yes, our retrofit LED conversion kits been tested by ETL Standards and meet all the requirements for luminaries to UL standard 1598C & CSA STD C22.2 NO.250.1

Has the Phantom Contour Projector with halogen lamp been discontinued?

Technically, yes, the halogen model was discontinued in January 2019.  However, we have ample inventory on hand if you are interested in purchasing a halogen model or if you need spare parts or replacement lamps. Please be aware that Ushio discontinued production of the 75MR16/FO lamp and supplies are limited. However, we do offer Phantom LED conversion kits for all existing Contour optical framing projectors. The LED conversion kit is not a simple lamp change! It is a major upgrade that vastly improves light levels, energy efficiency and overall performance.

Can Phantom Lighting Be Used in a Cabinet with a Mirrored back?

No, because the reflection of the lights in the mirror will be unsightly and distracting. The best way is to light a mirrored cabinet is from the top down, provided that the cabinet has a reveal on top to conceal the lights. We offer a host of LED lighting trim options that provide various degrees of shielding and well as light diffusion for any display.

Are you available to come to the jobsite for technical advice and sales assistance?

Yes, if you are in the Houston area representatives are available to visit your jobsite, provide technical advice and help with sales if needed. If you are outside of Houston, we may or may not have representation in your area to provide onsite assistance.

What if my customer doesn’t want to buy a projector for every painting in the collection?

That is a common response from customers and one you should expect. Not every painting needs a projector due to a variety of reasons. We can help you with a lighting design that will enhance their collection using a combination of projectors and other accent lighting fixture types to fit their budget. This is a service we provide as a courtesy to our Phantom™ Certified Installers.

Can I count on your help if I have a big job and need design or technical assistance?

Yes, we’re are here to support you and your customer. Just get us involved early so we can work with you or your team to engineer a solution and provide the necessary documentation to ensure a successful installation. Feel free to reach out to one of our Phantom sales agents if you are outside of Houston Texas or call us toll free at 1-800-863-1184.

Do you offer factory assistance with hand cut templates or adjustments on projectors

Yes, we are available to assist with cutting templates and adjusting projectors during regular business hours. Send us some pictures of the project and chances are we can walk you through it on the phone. If not, we do charge for these services and would be happy to provide a quote that includes any necessary travel fees.

Are you open to sharing professional photography fees of projects with your products?

Yes, we would be open to the idea. Of course, we would like to see the project, understand the scope and discuss fees before committing. We are always looking for good photography for our gallery even it come from your cell phone.

Do you have technical videos detailing your products?

Yes, we are in the process of producing technical videos detailing all aspects of our products. They will include topics such as applying our products, selecting the right product, installing our products and troubleshooting our products.  If you have a specific topic of interest, just let us know and we will add it to the list.

What support do you provide your Phantom™ Certified Installers?

We will properly train you on the “Do and Don’ts” of our products and various installation methods we recommend. Sales support is as simple as a phone call away! Our installer support team will work with you to help with the design, quote and installation if needed.

How do I become a Phantom™ Certified Installer?

Submit a completed application form that includes owner information, company information, three references and territory request. If approved, you will be asked to supply a certificate of insurance, sales tax certificate and purchase a discounted sample kit.

How will you promote Phantom™ Certified Installers?

We will post your company information on our website in the resource section as well as refer clients to you that have requested installation assistance. Typically, we will contact you in advance to discuss project specifics and requirements.

Will I receive preferred pricing as Phantom™ Certified Installer?

Yes, as a member of our team you will receive preferred pricing and may qualify for additional discounts on large orders.

What are the requirements to be a Phantom™ Certified Installer?

Must be in business for more than 3 years and have the proper credentials to install electrical or lighting systems. We do check references and services you provide to make sure we are a good fit.

What are the benefits of joining the Phantom™ Certified Installer network?

As a specialty lighting company we reside in some pretty good company. Our customers are savvy, affluent and enjoy the finer things in life. This opens the door to many opportunities or other services your company may provide.

Can I use my own transformer, driver or other components with your products?

All of our products are ETL Approved and Listed as complete assemblies and are engineered with specific components and methods. Use of alternate components or deviation from approved methods WILL VOID YOUR WARRANTY.

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Do your prices include tax and shipping costs?

Prices represent F.O.B. Factory, Houston, Texas and are in US Dollars and do not include shipping or tax. Prices and product availability are subject to change without notice.

How do I get an update on my order or a tracking number?

Please submit all order updates or tracking requests to sales@phantomlighting.com. Be sure to include your Phantom™ proforma invoice number for reference. In a hurry, just call us toll free at 1-800-863-1184.

What shipping address do I use for returns?

Phantom Lighting Systems
8850 Jameel Road, Suite 170A
Houston, TX 77040-5095.

Ship all returns prepaid using your preferred method and include the RGA NUMBER on the package or packing slip. If the product is determined as “defective”, the product will be repaired or replaced and returned to the customer by UPS® -Ground prepaid by Phantom Lighting. (See Terms & Conditions for specific details)

What is your return policy?

Custom fabricated PHANTOM™ products are non-returnable. All other returns (Warranty and Non-Warranty) must be accompanied by an approved RGA form. Please submit all RGA requests to sales@phantomlighting.com. (See Terms & Conditions for specific details)

What is your warranty policy?

Our warranty period is (1) one year on all products against defects on materials and workmanship from the original invoice date. (See Terms & Conditions for specific details)

How do you handle shipments out of the country?

Depending on your location or country, orders may be shipped direct from our factory or to a freight forwarder of your choice. Customer is responsible for all shipping charges, taxes, tariffs or duties.

What is your preferred shipment method?

All products are only shipped by UPS® or USPS® unless otherwise specified. You may provide your company’s UPS® account number when placing an order.

What if I need my order rushed shipped?

Rush orders will be shipped within 7 business days from the date the deposit is received for $125.00 rush fee plus any applicable shipping charges. For parts and accessories, a $25.00 rush fee plus shipping charges will be added to all rush orders.

What is your normal delivery time?

Allow 2 to 4 weeks after receipt of required deposit for order to be shipped.

Do you accept payment online?

Yes, we have a secure portal for making payments. We take all major credit cards including Visa, Master Card, American Express and Discover. Please have your quote number or invoice number available when making payment as that is a required field.

What is your payment policy and terms?

Our payment terms are “Due Upon Receipt”. A 50% deposit is required on all orders. A purchase order and a sale and use tax certificate is required with all company orders. If you are tax exempt, we must have your exemption certificate on file prior to shipment. Final payment is required prior to shipping orders including international customers.

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Are your LED linear strip lights UL or ETL Approved for closets?

Yes, all our LED cabinet lighting products are approved and listed for use in both residential and commercial closets by ETL.  If you have any questions or concerns, just contact us. we would be happy to answer any questions.

Here is an excerpt from the official ETL report:

Approved Applications:
The products covered by this report is an LED lighting systems intended for installation in
cabinets, curios, display cases, shelving units, alcoves and closets in both residential and
commercial applications.

Why do I need to use an on-board 0-10V dimmer control?

Our exclusive on-board 0-10V dimmer control allows for individual dimming by projector to perfectly balance and fine tune light levels. This is really useful when lighting art collections that contain both light and dark colored artwork on one switch leg. The optional low voltage 0-10V dimmer is located on the face plate of the electrical junction box inside the projector housing for easy access. The 0-10V dimmer can be installed after the fact using the purple and gray low voltage wires inside the electrical junction box. See projector supplement for wiring diagram or additional information.

Do you offer a variety of LED kelvin colors in your contour projector other than 3000K?

All of our Phantom Contour Projectors come standard with a high-performance 3000K, 90+ CRI LED light engine. We do offer three clip-on accessory glass dichroic  filters that shift the color temperature from 3000K to 2700K (warmer),  3000K to 3500K (cooler) or 3000K to 4000K (coolest). Please consult technical support at 800-863-1184 for additional information regarding our CCT color shifting filters.

What size wire is needed to connect Phantom Classic lighting?

We recommend that you consult a licensed electrician for information about calculating amperage or designing wiring methods! Just remember the lower the voltage the higher the amperage and wire must be sized accordingly!  Examples: 14-gauge wire is rated for 15 amps, 12-gauge wire is rated for 20 amps, 10-gauge wire is rated for 30 amps, 8-gauge wire is rated for 40 amps. Our Phantom magnetic transformer cut sheet contains a variety of helpful information related to load calculations.

Phantom Lighting can be wired in a number of ways and we would be happy to answer any questions that you might have.

What is the feed through capacity of Phantom Classic lighting?

You can connect multiple sections of Phantom together for a continuous look as long as you do not exceed a total of 13.33 amps per feed. Divide total wattage by voltage to find amperage. Examples: 320 watts /24 volt = 13.33 amps for 24-volt systems. 160 watts /12 volt = 13.33 amps for 12-volt systems. Please refer to the Phantom MLV Transformer Cut Sheet for more information or contact technical support toll free at 800-863-1184.

Will Phantom lighting work in my antique cabinet?

Yes, since Phantom Lighting is custom fabricated we can design a fixture that will fit perfectly and give you years of trouble-free enjoyment in your antique cabinet! Our HM Series Elite is the perfect LED lighting solution for horizontal applications. We also hand fabricate our Phantom HM Classic Lighting products for antique furniture with radius shelves and Phantom VM Classic Lighting products that require vertical mounting methods.

When should I consider using Ultra over your Elite product?

Phantom Ultra light strips is typically used in commercial applications or in displays that require higher light levels.  This is true in retail, jewelry stores and when lighting mineral collections where you want to see sparkle and pop for the objects on display.  You can always dim the lights if they are too bright.

Phantom LED Lighting products are geared towards residential applications where a softer look is desired.  Both products offer a wide assortment of popular color temperatures and the only difference between the two is the overall lumen output.

Can I get my Phantom trims painted a custom color?

Yes, if you provide us a SKU number of your paint color we can accommodate your request for a small setup fee.  Our standard Ultra and Elite trim paint colors are available at no additional cost. Please review to our paint color chart for additional information.

Can I load a Phantom magnetic driver to full capacity?

Technically, yes. However, it is always a good idea to allow a 20% safety factor to avoid overload or nuisance trips when selecting drivers by multiplying total wattage by twenty percent. (Wattage x 1.20)

To calculate amperage, divide total wattage by secondary voltage or 24 volts. (Watts/Voltage = Amperage).

Refer to LED driver specifications for specific load requirements and voltage drop information.

What CRI are Phantom Elite & Ultra strip lights?

All Phantom Elite & Ultra LED tape products are 94+ CRI. The Color Rendering Index (CRI) is a scale from 0 to 100 percent indicating how accurate a “given” light source is at rendering color when compared to a “reference” light source. The higher the CRI, the better the color rendering ability. Light sources with a CRI of 85 to 90 are considered good at color rendering. If you have any questions on our Phantom LED Lighting Strips, please contact us at 800-863-1184 or refer to our Phantom Spec Sheets for product information.

How difficult are your strip lighting products to install?

All our Phantom lighting strips are customized to your specific project which simplifies the entire installation process. We have created step-by-step instructions that are easy to follow for each application. In addition, our technical support department is ready to assist and can be reached at 800-863-1184.

Can Elite or Ultra be used in a radius cove?

It depends on the radius size of the cove.  Large radius applications are certainly doable however, smaller radius coves are a bit more of a challenge. Classic Series lights may be a better alternative since the trim has the flexibility to be notched in between the LED festoon lamps.

Can Phantom Elite or Ultra be used in closet applications?

Yes, Phantom Elite and Ultra strip lights are ETL Approved, and listed for use in clothes closets, storage closets and other enclosed display applications.

Can I use two Contour projectors to light one large painting?

Yes! Depending on the size of the art and the ceiling height conditions may vary. The two projectors are usually positioned at oblique angles to cross light the art. By overlapping the fields of light, you can create a blending effect which can be adjusted to fit the exact contour of the art. We recommend you contact us for design assistance for large works.

Are Phantom contour projectors UL Approved?

Yes! Phantom Contour Projectors are ETL Approved in the United States to UL Standard 1598 and to Canadian Standard C22.2 NO. 250.0. All LED models recessed housing are IC Rated.  Phantom LED Conversion kits are ETL Classified.

What if my artwork is various colors and I want to balance the light levels?

Our LED optical framing projectors may be ordered with an individual 0-10V on-board dimmer control inside the fixture to address these types of issues. This is particularly handy when you have multiple projectors in one room on a common switch leg.  Rather than dimming all the projectors at the same time, this option gives you the ability to control them separately allowing you to balance the lights. Contact customer service if you have any questions illuminating your art or balancing light levels using any dimmer controls.

I am in the process of building/remodeling a house. How do I know where to install my Contour Projector in the ceiling if I haven’t purchased the art yet?

The safe bet is to plan for something large and the projector can always be adjusted to something smaller. I would recommend that you position the projector back from the wall to center approximately 36” on an 8’ ceiling, 42” on a 9’ ceiling, 48” on a 10’ ceiling, and 60” on a 12’ ceiling. Please refer to our Phantom LED projector spec sheets for more specific information.

What is the warranty on Phantom Contour LED projectors?

PHANTOM™ LIGHTING SYSTEM warrants its products against defects in any material and workmanship for (3) three years from the invoice date. PHANTOM™ reserves the right to either repair or replace without charge, any properly installed PHANTOM™ product which falls under normal operating conditions within the specified warranty period for fixtures (excluding lamps) and transformers, provided it is returned to the factory, transportation prepaid, and our inspection determines it to be defective under the Phantom terms and conditions of the warranty. This warranty covers only equipment manufactured by PHANTOM™ and does not extend to transportation, installation, or replacement charges, nor does it apply to any equipment of another manufacturer used in conjunction with PHANTOM™ equipment. In a progressive policy of research and development we reserve the right to vary and modify specifications without prior notice.

How much clearance do Contour Projector housings need?

You will need a minimum of 9 ½” of clear space. All recessed housings are designed to fit in standard 2” X 10” framing. All recessed projector housings are IC Rated and all surface mount projectors are IP Rated. Please refer to our Phantom spec sheets for specific housing details.

What makes your Contour Projector different from others?

The Phantom LED Contour Projector has three light confinement methods: Adjustable shutters, brass templates and pattern gobo. The locking shutter assembly allows for easy adjustment without the worry of slipping. The hand cut brass template is designed for irregularly-shaped objects or multiple objects.  The pattern gobo is can be used to create theatrical lighting effects in both residential and commercial applications. Our product is often compared to the Wendel projector which is also for lighting art.

What is the average lamp life of a halogen MR16 lamp?

Our lamp manufacturer has given these lamps an average life of 3,000 hours. This means that one half of the lamps fail or burn out during testing at 3,000 hours.

Can I use any LED or halogen MR16 lamps in my projector?

No, Phantom Contour Projectors were designed and engineered for use with Ushio 75/MR16/FO halogen lamps. We do not recommend installing any brand LED MR16 lamp as a substitute for the Ushio halogen lamp. Light output and focus will not be the same. Contact customer service if you are having trouble finding replacement 75-watt MR16 fiber optic lamps. We have limited stock! As an alternative, we do offer halogen to LED conversion kits for customers wishing to move away from halogen light sources. Our Phantom LED light engine used in conjunction with our achromatic focal lenses produce impressive light levels for throws up to twenty feet away.

Will a dimmer work with your LED projector?

Yes, Phantom Contour Projectors can be dimmed with all dimmer types. Our projector is powered by an energy efficient auto-sensing 120-277V, 50/60Hz, 1750mA constant current electronic LED driver, tri-dimming (MLV forward phase, ELV reverse phase, 0-10V) and a non-dimming 12VDC fan power supply. Optional on-board 0-10V dimmer control available for setting individual output levels.

Is Phantom Contour Projector UL or ETL listed?

Yes, Phantom Lighting has been tested by ETL and meets all the requirements for luminaries to UL standard 1598 & CSA C22.2 No. 250.0-00 First Edition.

Do you offer surface mount and recessed optical framing projectors?

Yes, we have both surface mount LED projectors as well as recessed LED optical framing projectors. Surface mount are available with round or square mounting canopies. Our recessed projector models are available in four unique housings for new construction, remodeling, zero sight line and custom Wendel style installations where no cover plate is desired.

How hard is it to install a LED Contour Projector?

Selecting the right housing and focal lenses is the most important aspect of the design and installation. It is really quite simple if you understand the concept, challenges and limitations of the equipment. We provide customer service and step-by-step instructions to ensure a successful installation. Send us some drawings or a picture of your room with the art displayed and our consultants will assist you every step of the way.

Are your LED projector conversion kits ETL Classified?

Yes, our retrofit LED conversion kits been tested by ETL Standards and meet all the requirements for luminaries to UL standard 1598C & CSA STD C22.2 NO.250.1

Has the Phantom Contour Projector with halogen lamp been discontinued?

Technically, yes, the halogen model was discontinued in January 2019.  However, we have ample inventory on hand if you are interested in purchasing a halogen model or if you need spare parts or replacement lamps. Please be aware that Ushio discontinued production of the 75MR16/FO lamp and supplies are limited. However, we do offer Phantom LED conversion kits for all existing Contour optical framing projectors. The LED conversion kit is not a simple lamp change! It is a major upgrade that vastly improves light levels, energy efficiency and overall performance.

Are your products UL or ETL Approved?

Yes, all our custom lighting fixtures are ETL Approved. Our recessed LED framing projectors and LED conversion kits are both IC Rated which means they can be used in a ceiling that is insulated without running the risk of overheating. Our LED lighting strips are also approved for use in all cabinets, coves and closets.

Are you available to come to the jobsite for technical advice and sales assistance?

Yes, if you are in the Houston area representatives are available to visit your jobsite, provide technical advice and help with sales if needed. If you are outside of Houston, we may or may not have representation in your area to provide onsite assistance.

Do you have cut sheets or shop drawings of your products?

Yes, we have individual cut sheets that provide an overview of the various products as well as detailed shop drawings for cabinet lighting applications. All of our cut sheets can be found in the resource section of our website.

How do you market your products to the trade?

Products may be purchased through normal distribution channels or directly depending on the circumstances. Let’s discuss it.

How do you work with contractors on projects?

We are happy to assist electricians, carpenters, millworkers or other trades with designs, recommendations, specifications or pricing. Just send us your CAD, PDF or JPEG files of the project. Once we have reviewed the documents, we will call to discuss the project and help design a solution. Don’t have any drawings, just call us at 713-863-1184 and ask for customer service.

How do I arrange for a demonstration of your products?

Simply call our office at 713-867-1184 and customer service will arrange a meeting at your office, project or remote by facetime or video conference. How we schedule the meeting will depend on your location, representation and timing.

Do you offer factory assistance with hand cut templates or adjustments on projectors

Yes, we are available to assist with cutting templates and adjusting projectors during regular business hours. Send us some pictures of the project and chances are we can walk you through it on the phone. If not, we do charge for these services and would be happy to provide a quote that includes any necessary travel fees.

Are you open to sharing professional photography fees of projects with your products?

Yes, we would be open to the idea. Of course, we would like to see the project, understand the scope and discuss fees before committing. We are always looking for good photography for our gallery even it come from your cell phone.

Do you have technical videos detailing your products?

Yes, we are in the process of producing technical videos detailing all aspects of our products. They will include topics such as applying our products, selecting the right product, installing our products and troubleshooting our products.  If you have a specific topic of interest, just let us know and we will add it to the list.

Can I use my own transformer, driver or other components with your products?

All of our products are ETL Approved and Listed as complete assemblies and are engineered with specific components and methods. Use of alternate components or deviation from approved methods WILL VOID YOUR WARRANTY.

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