Phantom Contour Projector FAQs

What is the Phantom LED Contour Projector?

The Phantom Contour Projector is the premier LED accent light and LED optical framing projector on the market today! Recessed LED Contour Projectors are primarily used for illuminating fine art, sculptures or creating pattern effects. Phantom LED art lighting is about featuring the art – not about washing the walls.

When did you introduce the LED Phantom Contour Projector?

We introduced the Phantom LED Contour Projector in January 2019.  With the evolution and advancements in LED technology, halogen light sources are now less desirable and being discontinued. LED is much more efficient and provides years of trouble free maintenance with no bulbs to change.

Has the Phantom Contour Projector with halogen lamp been discontinued?

Technically, yes the halogen model was discontinued in January 2019.  However, we have ample inventory on hand if you are interested in purchasing a halogen model or if you are in need of spare parts or replacement lamps. Please be aware that Ushio discontinued production of the 75MR16/FO lamp and supplies are limited. However, we do offer Phantom LED conversion kits for all existing Contour optical framing projectors. The LED conversion kit is not a simple lamp change! It is a major upgrade that vastly improves light levels, energy efficiency and overall performance.

Are your LED conversion kits ETL Classified?

Yes, our retrofit LED conversion kits been tested by ETL and meet all the requirements for luminaries to UL standard 1598C & CSA STD C22.2 NO.250.1

How hard is it to install a LED Contour Projector?

Selecting the right housing and focal lenses is the most important aspect of the design and installation. It is really quite simple if you understand the concept, challenges and limitations of the equipment. We provide customer service and step-by-step instructions to ensure a successful installation. Send us some drawings or a picture of your room with the art displayed and our consultants will assist you every step of the way.

Do you offer surface mount and recessed optical framing projectors?

Yes, we have both surface mount LED projectors as well as recessed LED optical framing projectors. Surface mount are available with round or square mounting canopies. Our recessed projector models are available in four unique housings for new construction, remodeling, zero sight line and custom Wendel style installations where no cover plate is desired.

Is Phantom Contour Projector UL or ETL listed?

Yes, Phantom Lighting has been tested by ETL and meets all the requirements for luminaries to UL standard 1598 & CSA C22.2 No. 250.0-00 First Edition.

Will a dimmer work with your LED projector?

Yes, Phantom Contour Projectors can be dimmed with all dimmer types. Our projector is powered by an energy efficient auto-sensing 120-277V, 50/60Hz, 1750mA constant current electronic LED driver, tri-dimming (MLV forward phase, ELV reverse phase, 0-10V) and a non-dimming 12VDC fan power supply. Optional on-board 0-10V dimmer control available for setting individual output levels.

Can I use any LED or halogen MR16 lamps in my projector?

No, Phantom Contour Projectors were designed and engineered for use with Ushio 75/MR16/FO halogen lamps. We do not recommend installing any brand LED MR16 lamp as a substitute for the Ushio halogen lamp. Light output and focus will not be the same. Contact customer service if you are having trouble finding replacement 75 watt MR16 fiber optic lamps. We have limited stock! As an alternative, we do offer halogen to LED conversion kits for customers wishing to move away from halogen light sources.

What is the average lamp life of a halogen MR16 lamp?

The lamp manufacturer has given these lamps an average life of 4000 hours.

Which Phantom Contour Projector housing do I need?

Phantom housings are divided into four mounting types: New Construction, Remodel, Float Finish and Top Access. Once you have determined the proper housing the rest is easy! Send for a Phantom catalog today!

What makes your Contour Projector different from others?

The Phantom LED Contour Projector has three light confinement methods: Adjustable shutters, brass templates and pattern gobo. The locking shutter assembly allows for easy adjustment without the worry of slipping. The hand cut brass template is designed for irregularly-shaped objects or multiple objects.  The pattern gobo is can be used to create theatrical lighting effects in both residential and commercial applications.

Do Phantom LED drivers have overload protection?

Yes, all Phantom LED driver have internal fusing and short circuit protection.

How much clearance do Contour Projector housings need?

You will need a minimum of 9 ½” of clear space. All recessed housings are designed to fit in standard 2” X 10” framing. All recessed projector housings are IC Rated and all surface mount projectors are IP Rated. Please refer to our Phantom spec sheets for specific housing details.

Will the light from the LED Contour Projector fade my artwork?

No, one of the main advantages to LED technology is the absence of forward throw infrared heat or ultra-violet radiation.  You have nothing worry about when specifying or installing our LED projectors to illuminate your art.

What is the normal lead-time for delivery?

Our normal lead-time is two to four weeks upon receipt of deposit and purchase order. Need something faster, just give us a call. We want to earn your business!

How will you ship my Phantom LED optical framing projector?

All orders are shipped UPS Ground. Other shipping methods are available if requested!

What is the warranty on Phantom Contour LED projectors?

PHANTOM™ LIGHTING SYSTEM warrants its products against defects in any material and workmanship for three years from the invoice date. PHANTOM™ reserves the right to either repair or replace without charge, any properly installed PHANTOM™ product which falls under normal operating conditions within the specified warranty period for fixtures (excluding lamps) and transformers, provided it is returned to the factory, transportation prepaid, and our inspection determines it to be defective under the terms of the warranty. This warranty covers only equipment manufactured by PHANTOM™ and does not extend to transportation, installation, or replacement charges, nor does it apply to any equipment of another manufacturer used in conjunction with PHANTOM™ equipment. In a progressive policy of research and development we reserve the right to vary and modify specifications without prior notice.

I am in the process of building/remodeling a house. How do I know where to install my Contour Projector in the ceiling if I haven’t purchased the art yet?

The safe bet is to plan for something large and the projector can always be adjusted to something smaller. I would recommend that you position the projector back from the wall to center approximately 36” on an 8’ ceiling, 42” on a 9’ ceiling, 48” on a 10’ ceiling, and 60” on a 12’ ceiling. Please refer to our Phantom  LED projector spec sheets for more specific information.

What is the angle of incidence and how does it effect my placement of the contour projector?

The angle formed by a ray incident on a surface and a perpendicular to the surface at the point of incidence. In other words, when light is pointed at a reflective surface the light or glare is reflected at the exact opposite angle. By moving the projector forward or back, left or right you can redirect the glare out of your viewing angle. This is very important for viewing enjoyment!

Must a Contour Projector be installed perpendicular to the art?

No, by design our three various confinement methods allow for offset installations. The shutter method for example, has curved blades, which corrects for distortions created by the curve of the focal lenses. Hand cut templates allow for unique mounting positions.

Can a Contour Projector illuminate a sculpture?

Yes, contour projectors are the best products currently available for lighting sculptures. The custom template can be trimmed to follow the exact contour of the object within reason. This type of installation requires prior knowledge of the equipment and is generally intended for trained lighting professional.

Phantom Contour Projector vs. the Wendel optical framing projectors?

The two projectors are very similar in design except for the light source, housings and mounting techniques. Phantom Contour projectors utilize a proprietary 3000K 90+ CRI LED light engine with custom lenses to collect, condense and focus the light to levels far exceeding the 150-Watt lamp used in Wendel optical projectors. This has allowed us to reduce the size of the housings by 50% and design five different mounting methods to handle any installation condition. The RM Series remodel projector housing, a first in the industry, is perfect for applications where drywall repairs are not practical or desired.

How does the LED Contour Projector compare with the Halo® Projector?

The two projectors are close in design but vastly different in lamp type, optics, flexibility and performance. The Halo projector has a fixed optical system, which limits the performance and prohibits mounting the projector off center to compensate for key stoning, glare or frame shadows. The large housing is designed for new construction or installation where attic access is available. The Contour Projector on the other hand, has a variable optical system that can be adjusted to accommodate most art. The simple mounting techniques and multiple confinement methods make even a novice look like a lighting professional.

The Contour projector vs. the Lightolier® projector?

The two projectors are close in design but vastly different in optics, flexibility and performance. The Lightolier projector has a poor optical system, which limits the performance and prohibits mounting the projector off center to compensate for key stoning, glare or frame shadows. The shutter system cannot be locked into position and is always out of adjustment. The large housing is designed for new construction or installation where attic access is available. The Contour Projector on the other hand, has a lens system that can be adjusted to accommodate most art. Our customers find that the simple mounting techniques, optical system and multiple confinement methods blow the Lightolier projector away!

What is a soft focus installation? When is it needed?

A soft focus is typically used on art or sculpture when a sharp line is not desirable or practical. Illuminating contemporary art without frames, traditional art with ornate frames, or three-dimensional sculptures are several examples where a soft focus can minimize spilled light or spectral effects.

Contour projector vs. low voltage pin-hole lights?

The primary reason to use a framing projector is to shape the light exactly to the contour of the object of art without illuminating the wall or floor around it. The art takes on a three-dimensional, lighted from within look, which is spectacular in the right environment. Framing projectors are considered the most dramatic form of art illumination on the market today!

Help! How do I eliminate a blue line around my painting?

The blue or red line on the edge of the confinement is a byproduct of the optical system and is present in all projection equipment. Most of the time this colored edge can be minimized or eliminated by adjusting the focus or trying a different combination of focusing lenses. We now offer achromatic lenses that eliminate these spectral abnormalities.

Why is the light on the edge of my artwork fuzzy?

Try adjusting the focus first, then check to see that the lamp and condensing lenses are properly seated in the lens cradle. If this doesn’t work than try a different combination of focusing lenses to alleviate the problem. Sometimes this occurs when the lenses are not seated properly. In other words, make sure the focal lenses are tight in the cone and the lens clip is fully engaged.

What if my artwork is various colors and I want to balance the light levels?

Our LED projectors may be ordered with a individual dimmer control inside the fixture to address these types of issues. Contact customer service if you have any questions illuminating your art or balancing light levels.

Are Phantom contour projectors UL Approved?

Yes! Phantom Contour Projectors are ETL Approved in the United States to UL Standard 1598 and to Canadian Standard C22.2 NO. 250.0. All LED models recessed housing are IC Rated.  LED Conversion kits are ETL Classified.

I just calculated where to locate my Contour Projector in the ceiling but there is something in the way. Should I move the housing towards or away from the wall?

If in doubt, always move away from the wall! If your angle is too steep the light will not be evenly distributed and a frame shadow can be disastrous. The optimum aiming angle is 45 degrees unless the art is positioned above eye level. You can test for shadows and glare by using a flashlight or temporarily connecting the projector and holding it in position.

Can I use two Contour projectors to light one large painting?

Yes! Depending on the size of the art and the ceiling height conditions may vary. The two projectors are usually positioned at oblique angles to cross light the art. By overlapping the fields of light you can create a blending effect which can be adjusted to fit the exact contour of the art. We recommend you contact us for design assistance for large works.

How can I eliminate frame shadows?

Unfortunately, the only way to remove a shadow from the art is to change the angle of the projector, adjust the mounting wire on the art or re-frame the art. Occasionally you can shim out the bottom of the art to minimize this effect.

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