Phantom manufacturing sales representatives are responsible for many services beyond typical sales and marketing. In a very real sense, they are technical experts who provide solutions through ongoing consultation and client support.
They act as lighting design and planning consultants, procurement specialists, installation coordinators, and the first line of technical support.
What types of training and certifications do Phantom sales representatives normally obtain?
US Phantom manufacturer sales representatives train extensively in lighting technology itself. They learn lighting fixtures, electrical design, low voltage lighting configurations, lamping options, and bulb types. This technical skill set forms the foundation upon which the Phantom manufacturing sales rep builds a commercial or residential lighting design.
Architectural expertise also plays a pivotal role as well in our lighting arrays. Interior architecture often features custom designs that require careful scrutiny and special customization of Phantom Contour projectors and Low Voltage Lighting Systems. Sales reps frequently cross train with architectural firms to learn how to spot these nuances and customize product orders at the factory level..
Do Phantom’s manufacturing sales reps offer phone based or face-to-face consultation?
Both. Canadian Sales representatives for Phantom manufacturing are renown for their consultations skills. They have been trained to listen very carefully to client objectives and to meticulously examine commercial and residential environments. Detailed assessment is paramount prior to choosing any equipment.
Once our sales representatives determine that Phantom products are a fit for the needs at hand, manufacturing is then fed the details of client consultation, design plans, and data collected from the environmental analysis. This allows the factory to custom build each LED lighting strip specific to a client’s office or home, and even fine tune the product to specific lighting requirements.
Do Phantom sales reps do actual lighting design?
In terms of detailed planning and product customization, yes.
It is necessary for our agents to handle the planning phase of design for two reasons. First, it ensures that the proposed design and the manufactured end product fit together hand in glove. Secondly, it makes it easier for contractors to safely configure and install the fixtures themselves because our lighting manufacturer sales representatives have already laid the groundwork for them.
Phantom Lighting installation is carried out by contractors whom we rely upon who know our technology and have the advanced skills necessary to properly install and configure Phantom products.
Phantom manufacturing sales representatives coordinate procurement, shipping, and installation of our products. This service is provided both as a courtesy to our clients and as a guarantor of product quality. Customized, sensitive equipment must be shipped, handled, and installed by qualified professionals.
Do Phantom manufacturing sales representatives offer technical support?
Yes. They distribute product information free of charge to all serious inquirers and routinely attend trade shows throughout North, Central, and South America. Of course, you can always contact the factory toll free at 800-863-1184 X 125 or visit our lighting blog for more helpfuls Phantom Lighting technical support.
Phantom manufacturing sales reps also make it a point to integrate customer service into the sales cycle from consultation to closing.
Should any technical support issues arise, the Agent is the first point of contact for troubleshooting and solution coordination.
Click here to read more about Phantom products and Phantom Lighting Agents in your area.