Agent
Do your led conversion kits fit all of your framing projectors?
Our led conversion kits are designed as a direct replacement for second generation projector models that utilize a 75/MR16/FO halogen lamp. The led conversion kits do not work in our first generation projector models that utilize a 65/MR16/FPC halogen lamp. That's because our second generation projectors have a longer body and different lenses. Check the large white re-lamping label inside your projector housing to confirm lamp type before ordering your led conversion kits. Contact customer service for more information.
What kind of dimmer will work with your LED framing projector?
Phantom electronic LED drivers are auto-sensing and compatible with TRIAC (forward-phase or leading-edge), ELV (reverse-phase or trailing-edge) and 0-10 V dimmers. TRIAC and ELV dimming only at 120VAC and ELV dimming only at 230VAC. Phantom electronic drivers used to power the cooling fan are non-dimming. If you are using a lighting control system, set the load type to LED. Please consult the factory if you are experiencing any issues.
How do I contact technical support?
Contact technical support directly at 713-867-6831 or email tech support for assistance with lighting design, product specifications or installation assistance. It's always best to email drawings, specifications or pictures of your project for faster service. You might check our our spec sheets and installation instructions for additional helpful information. Thank you and we look forward to assisting you!
What is the shipping weight and size of your box for LED framing projectors?
The shipping weight and size of Phantom LED framing projectors varies by model. We typically bundle multiple boxes together for efficiency and as a cost saving method for our clients. Our preferred method of shipping is UPS.
Weight: Ranges from 15 to 18 pounds.
Dimensions: 20" W x 19" L x 13" H
If you have questions regarding shipping or costs, please contact customer service.
Are your LED linear strip lights UL or ETL Approved for closets?
Yes, all our LED cabinet lighting products are approved and listed for use in both residential and commercial closets by ETL. If you have any questions or concerns, just contact us. we would be happy to answer any questions.
Here is an excerpt from the official ETL report:
Approved Applications:
The products covered by this report is an LED lighting systems intended for installation in
cabinets, curios, display cases, shelving units, alcoves and closets in both residential and
commercial applications.
Do you offer a variety of LED kelvin colors in your contour projector other than 3000K?
All of our Phantom Contour Projectors come standard with a high-performance 3000K, 90+ CRI LED light engine. We do offer three accessory glass dichroic filters that shift the color temperature from 3000K to 2700K (warmer), 3000K to 3500K (cooler) or 3000K to 4000K (coolest). These handy dichroic filters can easily be installed or removed without having to disturb the projector. They are installed inside the front focal cone and held in place by a small lens clip. Please consult technical support at 800-863-1184 for additional information regarding our CCT color shifting filters.
Is there a minimum distance down from the ceiling to the top of my artwork for your projector to work?
Yes, any artwork for your projector mounted less than 12" down from the ceiling is a potential problem especially if it is over 24" wide. When the Phantom optical framing projector is aimed to the artwork (max 40 degrees) a bell shaped field of light is projected on the wall. The goal is to get the top two corners of the artwork inside the field of light. For large works of art, it is difficult if not impossible to light the top two corners of the art with one projector. It may be necessary to use two projectors to address this issue. We provide a handy formula on all our product spec sheets to help you find the perfect mounting location and performance specifications. Please consult technical support if you encounter this condition and we will be glad to assist you.
Will Phantom lighting work in my antique cabinet?
Yes, since Phantom Lighting is custom fabricated we can design a fixture that will fit perfectly and give you years of trouble-free enjoyment in your antique cabinet! We take great pride in limiting any damage to your antique furniture by using our proprietary wiring methods to minimize the number of holes needed for wiring. Our HM Series Elite is the perfect LED lighting solution for horizontal applications. We also hand fabricate our Phantom HM Classic Lighting products for antique furniture with radius shelves and Phantom VM Classic Lighting products that require vertical mounting methods.
Can I load a Phantom magnetic driver to full capacity?
Technically, yes. However, it is always a good idea to allow a 20% safety factor to avoid overload or nuisance trips when selecting drivers by multiplying total wattage by twenty percent. (Wattage x 1.20)
To calculate amperage, divide total wattage by secondary voltage or 24 volts. (Watts/Voltage = Amperage).
Refer to LED driver specifications for specific load requirements and voltage drop information.
How difficult are your strip lighting products to install?
All our Phantom lighting strips are customized to your specific project which simplifies the entire installation process. We have created step-by-step instructions that are easy to follow for each application. In addition, our technical support department is ready to assist and can be reached at 800-863-1184.
Can Elite or Ultra be used in a radius cove?
It depends on the radius size of the cove. Large radius applications are certainly doable however, smaller radius coves are a bit more of a challenge. Classic Series lights may be a better alternative since the trim has the flexibility to be notched in between the LED festoon lamps.
Can I use the trim 3 on a shelf without a reveal?
Yes, the Phantom trim 3 extrusion is a unique solution specifically designed for shelves without reveals. The extrusion has the ability to be painted to match shelves or customized with matching wood veneer on site. It acts as a shelf reveal to disguise the light from plain view all while directing the light at the objects on display. The unique design of the trim shields the light at 90 degrees minimizing any hot spots and spill light outside of the cabinet.
Art Lighting
Do your led conversion kits fit all of your framing projectors?
Our led conversion kits are designed as a direct replacement for second generation projector models that utilize a 75/MR16/FO halogen lamp. The led conversion kits do not work in our first generation projector models that utilize a 65/MR16/FPC halogen lamp. That's because our second generation projectors have a longer body and different lenses. Check the large white re-lamping label inside your projector housing to confirm lamp type before ordering your led conversion kits. Contact customer service for more information.
What kind of dimmer will work with your LED framing projector?
Phantom electronic LED drivers are auto-sensing and compatible with TRIAC (forward-phase or leading-edge), ELV (reverse-phase or trailing-edge) and 0-10 V dimmers. TRIAC and ELV dimming only at 120VAC and ELV dimming only at 230VAC. Phantom electronic drivers used to power the cooling fan are non-dimming. If you are using a lighting control system, set the load type to LED. Please consult the factory if you are experiencing any issues.
What is the total wattage of your LED framing projector?
The total wattage consumed by our LED framing projector is comprised of two separate loads. 30 watts for the LED and driver and 4 watts for the active cooling fan driver. Therefore, the total wattage load is 34 watts.
Load calculations for 120V & 277V:
34W / 120V = .283A
34W / 277V = .122A
How do I contact technical support?
Contact technical support directly at 713-867-6831 or email tech support for assistance with lighting design, product specifications or installation assistance. It's always best to email drawings, specifications or pictures of your project for faster service. You might check our our spec sheets and installation instructions for additional helpful information. Thank you and we look forward to assisting you!
What is the maximum aiming angle for your recessed framing projectors?
The aiming angle range for all our recessed framing projectors with slotted cover plates is between 35-55 degrees of tilt. If you exceed 55 degrees of tilt, the projector body may interfere with the cover plate. Multiple slots are provided on the mounting cradle to make adjustments. Contact technical support for additional information.
What is the shipping weight and size of your box for LED framing projectors?
The shipping weight and size of Phantom LED framing projectors varies by model. We typically bundle multiple boxes together for efficiency and as a cost saving method for our clients. Our preferred method of shipping is UPS.
Weight: Ranges from 15 to 18 pounds.
Dimensions: 20" W x 19" L x 13" H
If you have questions regarding shipping or costs, please contact customer service.
Why is your float finish housing cover plate so big?
The outer ring of the cover plate is the mud ring and designed to overlap the ceiling for rigidity. This also eliminates the need for using tape and building up mud on the plate which in turn countersinks the center panel. How this looks is up to the painter to take his time, feather it properly and sand smooth. Only texture or paint should be on the ceiling plate. The outer plates goes away and all you see is the hairline crank which must remain for easy access. If they paint it shut it will damage the celling when working on the projector. Additionally, the glare shield should be painted separately so they it can be moved as needed without causing damage. Follow this link to our floating instructions.
Why do I need to use an on-board 0-10V dimmer control?
Our exclusive on-board 0-10V dimmer control allows for individual dimming by projector to perfectly balance and fine tune light levels. This is really useful when lighting art collections that contain both light and dark colored artwork on one switch leg. The optional low voltage 0-10V dimmer is located on the face plate of the electrical junction box inside the projector housing for easy access. The 0-10V dimmer can be installed after the fact using the purple and gray low voltage wires inside the electrical junction box. See projector supplement for wiring diagram or additional information.
Do you offer a variety of LED kelvin colors in your contour projector other than 3000K?
All of our Phantom Contour Projectors come standard with a high-performance 3000K, 90+ CRI LED light engine. We do offer three accessory glass dichroic filters that shift the color temperature from 3000K to 2700K (warmer), 3000K to 3500K (cooler) or 3000K to 4000K (coolest). These handy dichroic filters can easily be installed or removed without having to disturb the projector. They are installed inside the front focal cone and held in place by a small lens clip. Please consult technical support at 800-863-1184 for additional information regarding our CCT color shifting filters.
Is there a minimum distance down from the ceiling to the top of my artwork for your projector to work?
Yes, any artwork for your projector mounted less than 12" down from the ceiling is a potential problem especially if it is over 24" wide. When the Phantom optical framing projector is aimed to the artwork (max 40 degrees) a bell shaped field of light is projected on the wall. The goal is to get the top two corners of the artwork inside the field of light. For large works of art, it is difficult if not impossible to light the top two corners of the art with one projector. It may be necessary to use two projectors to address this issue. We provide a handy formula on all our product spec sheets to help you find the perfect mounting location and performance specifications. Please consult technical support if you encounter this condition and we will be glad to assist you.
How will you ship my Phantom LED optical framing projector?
All orders are shipped UPS Ground. Other shipping methods are available if requested!
What is the normal lead-time for delivery?
Our normal lead-time is two to four weeks upon receipt of deposit and purchase order. Need something faster, just give us a call. We want to earn your business!
Cabinet Lighting
How do I contact technical support?
Contact technical support directly at 713-867-6831 or email tech support for assistance with lighting design, product specifications or installation assistance. It's always best to email drawings, specifications or pictures of your project for faster service. You might check our our spec sheets and installation instructions for additional helpful information. Thank you and we look forward to assisting you!
Are your LED linear strip lights UL or ETL Approved for closets?
Yes, all our LED cabinet lighting products are approved and listed for use in both residential and commercial closets by ETL. If you have any questions or concerns, just contact us. we would be happy to answer any questions.
Here is an excerpt from the official ETL report:
Approved Applications:
The products covered by this report is an LED lighting systems intended for installation in
cabinets, curios, display cases, shelving units, alcoves and closets in both residential and
commercial applications.
Can I place an order for Phantom light strips over 10’ long?
Yes, you can order our Phantom light strips in long run lengths over ten feet and we do this all the time for Phantom Cove Lighting products. We fabricate the lighting strips and cut them into equal sections and provide the correct lead configuration so that you can connect them without interruption. This is true for task lighting or other applications that exceed ten foot in length.
We ship lengths up to 10 feet (including packaging) via UPS. Anything over 10 feet adds additional costs for shipping and handling. Consult the factory online or call us toll free at 800-863-1184 for more information.
What does “Lead Wire” orientation mean in your ordering matrix?
Leads are simply the wires that you connect from each light strip fixture back to the power supply. Phantom LED strip lighting products come with many different lead configurations for both adjustable and hard-wired applications. This is very important because of our unique shielded trims must be installed correctly to achieve the desired results. For example, our vertically mounted LED lighting strips can be ordered for top or bottom left and top or bottom right orientation.
When ordering, always discuss lead configurations as if you are facing the cabinet or shelf. That way we are all talking a common language when ordering or discussing wiring methods. Left means left and right means right!
How long should I order the concealed buss bars?
That depends on your cabinet. Phantom Buss bars are designed to run the full height of the cabinet to allow for multiple access points at each drilled pin location. Please refer to the Elite AC Series spec sheet or Ultra AC Series Spec sheets for additional information.
We recommend that you extend the buss bars 2 to 4 inches above or below the cabinet so that the installer can connect the power leads to the terminal on the bar. Code requires access to these terminals for servicing. Top header kits are also required for making connections to light strip at top of cabinet. See our AC Series Detail Instructions for illustrations and other technical information.
What size wire is needed to connect Phantom Classic lighting?
We recommend that you consult a licensed electrician for information about calculating amperage or designing wiring methods! Just remember the lower the voltage the higher the amperage and wire must be sized accordingly! Examples: 14-gauge wire is rated for 15 amps, 12-gauge wire is rated for 20 amps, 10-gauge wire is rated for 30 amps, 8-gauge wire is rated for 40 amps. Our Phantom magnetic transformer cut sheet contains a variety of helpful information related to load calculations.
Phantom Lighting can be wired in a number of ways and we would be happy to answer any questions that you might have.
What is the feed through capacity of Phantom Classic lighting?
You can connect multiple sections of Phantom Classic lighting together for a continuous look as long as you do not exceed a total of 13.33 amps per feed. Divide total wattage by voltage to find amperage. Examples: 320 watts /24 volt = 13.33 amps for 24-volt systems. 160 watts /12 volt = 13.33 amps for 12-volt systems. Please refer to the Phantom MLV Transformer Cut Sheet for more information or contact technical support toll free at 800-863-1184.
Will Phantom lighting work in my antique cabinet?
Yes, since Phantom Lighting is custom fabricated we can design a fixture that will fit perfectly and give you years of trouble-free enjoyment in your antique cabinet! We take great pride in limiting any damage to your antique furniture by using our proprietary wiring methods to minimize the number of holes needed for wiring. Our HM Series Elite is the perfect LED lighting solution for horizontal applications. We also hand fabricate our Phantom HM Classic Lighting products for antique furniture with radius shelves and Phantom VM Classic Lighting products that require vertical mounting methods.
Is Phantom Classic lighting trim available in brass or stainless steel?
Yes, by special order, we are one of the only manufacturers that offers both brass and stainless steel. Our trims are available in two finishes: Polished and satin.
What is your Phantom lighting adjustable shelf concept?
The AC Series adjustable shelf lighting concept is a revolutionary shelf lighting wiring mechanism that allows the collector complete flexibility to remove or relocate shelves without tools or disconnecting wires. The lights are attached to the individual shelves and are electrified through hidden buss bars utilizing safe low voltage current. We offer two versions depending on your wattage or overall lumen requirements. Elite AC Series LED light strips and Ultra AC Series LED light strips. Both LED lighting systems use a variety of mounting trims, hidden buss bars and proprietary shelf supports.
Do you offer incandescent, xenon and LED festoon lamps for Phantom Classic?
Yes, we offer all three types of festoon lamps for our Classic lighting products. The incandescent and xenon festoon lamps are available in 3, 5, 10 watts in clear and frosted varieties in both 12 and 24 volts. Our 0.6-watt LED festoon lamp is the equivalent of a 7-watt xenon or festoon lamp and produces between 43 and 48 lumens depending on kelvin color temperature. LED festoon lamps are 1.732" in length and come in 2700K, 3500K and 5000K. Our Phantom LED festoon lamps are designed as a direct replacement for any festoon lamp with pointed ends. Our LED festoon lamps are NOT designed for rigid loop replacements. All Phantom festoon lamps will dim for setting light levels and are designed as direct retrofits for any lighting system that utilizes a standard festoon lamp.
Is Phantom Classic Lighting UL or ETL Listed?
Yes, Phantom Lighting has been tested by ETL and meets all the requirements for miscellaneous fixtures to UL standard 1571 & 1574.
Commercial
What is the shipping weight and size of your box for LED framing projectors?
The shipping weight and size of Phantom LED framing projectors varies by model. We typically bundle multiple boxes together for efficiency and as a cost saving method for our clients. Our preferred method of shipping is UPS.
Weight: Ranges from 15 to 18 pounds.
Dimensions: 20" W x 19" L x 13" H
If you have questions regarding shipping or costs, please contact customer service.
Are your LED linear strip lights UL or ETL Approved for closets?
Yes, all our LED cabinet lighting products are approved and listed for use in both residential and commercial closets by ETL. If you have any questions or concerns, just contact us. we would be happy to answer any questions.
Here is an excerpt from the official ETL report:
Approved Applications:
The products covered by this report is an LED lighting systems intended for installation in
cabinets, curios, display cases, shelving units, alcoves and closets in both residential and
commercial applications.
Do you offer a variety of LED kelvin colors in your contour projector other than 3000K?
All of our Phantom Contour Projectors come standard with a high-performance 3000K, 90+ CRI LED light engine. We do offer three accessory glass dichroic filters that shift the color temperature from 3000K to 2700K (warmer), 3000K to 3500K (cooler) or 3000K to 4000K (coolest). These handy dichroic filters can easily be installed or removed without having to disturb the projector. They are installed inside the front focal cone and held in place by a small lens clip. Please consult technical support at 800-863-1184 for additional information regarding our CCT color shifting filters.
Is there a minimum distance down from the ceiling to the top of my artwork for your projector to work?
Yes, any artwork for your projector mounted less than 12" down from the ceiling is a potential problem especially if it is over 24" wide. When the Phantom optical framing projector is aimed to the artwork (max 40 degrees) a bell shaped field of light is projected on the wall. The goal is to get the top two corners of the artwork inside the field of light. For large works of art, it is difficult if not impossible to light the top two corners of the art with one projector. It may be necessary to use two projectors to address this issue. We provide a handy formula on all our product spec sheets to help you find the perfect mounting location and performance specifications. Please consult technical support if you encounter this condition and we will be glad to assist you.
Contour projector vs. low voltage pin-hole lights?
The primary reason to use a framing projector is to shape the light exactly to the contour of the object of art without illuminating the wall or floor around it. The art takes on a three-dimensional, lighted from within look, which is spectacular in the right environment. In contrast, pin hole accent lights can be an effective lighting tool if used with the correct MR16 lamp. Pin hole lights display the art in a pool of light which is the main difference between the two light sources. Recessed LED framing projectors are considered the most dramatic form of art illumination on the market today!
What makes your Contour Projector different from others?
The Phantom LED Contour Projector has three light confinement methods: Adjustable shutters, brass templates and pattern gobo. The locking shutter assembly allows for easy adjustment without the worry of slipping. The hand cut brass template is designed for irregularly-shaped objects or multiple objects. The pattern gobo is can be used to create theatrical lighting effects in both residential and commercial applications. Our product is often compared to the Wendel projector which is also for lighting art.
Are your products UL or ETL Approved?
Yes, all our custom lighting fixtures are ETL Approved. Our recessed LED framing projectors and LED conversion kits are both IC Rated which means they can be used in a ceiling that is insulated without running the risk of overheating. Our LED lighting strips are also approved for use in all cabinets, coves and closets.
Do you have cut sheets or shop drawings of your products?
Yes, we have individual cut sheets that provide an overview of the various products as well as detailed shop drawings for cabinet lighting applications. All of our Phantom cut sheets can be found in the resource section of our website.
How do you market your products to the trade?
Products may be purchased through normal distribution channels or directly depending on the circumstances. Let’s discuss it.
How do you work with contractors on projects?
We are happy to assist electricians, carpenters, millworkers or other trades with designs, recommendations, specifications or pricing. Just send us your CAD, PDF or JPEG files of the project. Once we have reviewed the documents, we will call to discuss the project and help design a solution. Don’t have any drawings, just call us at 713-863-1184 and ask for customer service.
How do I request samples of your products and what are the costs?
We are happy to provide samples of our products. However, we do require a refundable security deposit on all projectors and a small fee for strip lighting demonstration kits. Just give us a call and we would be delighted to process your request.
Where can I see some examples of your product in use?
Check out our image gallery which is divided into three sections: Art, Cabinet & Cove lighting. Here you will see an assortment of Phantom Lighting techniques for inspiration on your next design. See something particular you like? Just let us know and we will share how it was done, what products were used and how it can be applied to your project.
Cove Lighting
How do I contact technical support?
Contact technical support directly at 713-867-6831 or email tech support for assistance with lighting design, product specifications or installation assistance. It's always best to email drawings, specifications or pictures of your project for faster service. You might check our our spec sheets and installation instructions for additional helpful information. Thank you and we look forward to assisting you!
Can I place an order for Phantom light strips over 10’ long?
Yes, you can order our Phantom light strips in long run lengths over ten feet and we do this all the time for Phantom Cove Lighting products. We fabricate the lighting strips and cut them into equal sections and provide the correct lead configuration so that you can connect them without interruption. This is true for task lighting or other applications that exceed ten foot in length.
We ship lengths up to 10 feet (including packaging) via UPS. Anything over 10 feet adds additional costs for shipping and handling. Consult the factory online or call us toll free at 800-863-1184 for more information.
What size wire is needed to connect Phantom Classic lighting?
We recommend that you consult a licensed electrician for information about calculating amperage or designing wiring methods! Just remember the lower the voltage the higher the amperage and wire must be sized accordingly! Examples: 14-gauge wire is rated for 15 amps, 12-gauge wire is rated for 20 amps, 10-gauge wire is rated for 30 amps, 8-gauge wire is rated for 40 amps. Our Phantom magnetic transformer cut sheet contains a variety of helpful information related to load calculations.
Phantom Lighting can be wired in a number of ways and we would be happy to answer any questions that you might have.
What is the feed through capacity of Phantom Classic lighting?
You can connect multiple sections of Phantom Classic lighting together for a continuous look as long as you do not exceed a total of 13.33 amps per feed. Divide total wattage by voltage to find amperage. Examples: 320 watts /24 volt = 13.33 amps for 24-volt systems. 160 watts /12 volt = 13.33 amps for 12-volt systems. Please refer to the Phantom MLV Transformer Cut Sheet for more information or contact technical support toll free at 800-863-1184.
How much installation room is needed for Cove Lighting?
You need at least three inches of space away from the wall and three inches down from the ceiling for the light to provide smooth continuous illumination. The bigger the space the better the effect. Send us your design for an opinion!
Do you offer incandescent, xenon and LED festoon lamps for Phantom Classic?
Yes, we offer all three types of festoon lamps for our Classic lighting products. The incandescent and xenon festoon lamps are available in 3, 5, 10 watts in clear and frosted varieties in both 12 and 24 volts. Our 0.6-watt LED festoon lamp is the equivalent of a 7-watt xenon or festoon lamp and produces between 43 and 48 lumens depending on kelvin color temperature. LED festoon lamps are 1.732" in length and come in 2700K, 3500K and 5000K. Our Phantom LED festoon lamps are designed as a direct replacement for any festoon lamp with pointed ends. Our LED festoon lamps are NOT designed for rigid loop replacements. All Phantom festoon lamps will dim for setting light levels and are designed as direct retrofits for any lighting system that utilizes a standard festoon lamp.
Is Phantom Classic Lighting UL or ETL Listed?
Yes, Phantom Lighting has been tested by ETL and meets all the requirements for miscellaneous fixtures to UL standard 1571 & 1574.
Ultra Lighting over Elite product. How to decide 2021?
Ultra Lighting
Ultra Lighting and Elite cabinet lighting products are fabricated with LED tape in different wattages, mounting trims and color temperatures. The LED wattages range from 1.5 watts per foot to 7.5 watts per foot and color temperatures from 1800K to 4000K. Lumens range from 102 to a whopping 490 lumens per foot!
Elite Lighting
Phantom Ultra is commonly used in commercial settings due to the high lumen output and Phantom Elite is commonly in residential applications as a cost-effective solution. It really depends on the job requirements and ambient lighting levels in the space as to which product is best suited for the application. This is true in retail, jewelry stores and when lighting mineral collections where you want to see sparkle and pop for the objects on display. You can always dim the lights if they are too bright. Phantom LED Lighting products are geared towards residential applications where a softer look is desired. Both products offer a wide assortment of popular color temperatures and the only difference between the two is the overall lumen output.Can I load a Phantom magnetic driver to full capacity?
Technically, yes. However, it is always a good idea to allow a 20% safety factor to avoid overload or nuisance trips when selecting drivers by multiplying total wattage by twenty percent. (Wattage x 1.20)
To calculate amperage, divide total wattage by secondary voltage or 24 volts. (Watts/Voltage = Amperage).
Refer to LED driver specifications for specific load requirements and voltage drop information.
What CRI are Phantom Elite & Ultra strip lights?
All Phantom Elite & Ultra LED tape products are 94+ CRI. The Color Rendering Index (CRI) is a scale from 0 to 100 percent indicating how accurate a "given" light source is at rendering color when compared to a "reference" light source. The higher the CRI, the better the color rendering ability. Light sources with a CRI of 85 to 90 are considered good at color rendering. If you have any questions on our Phantom LED Lighting Strips, please contact us at 800-863-1184 or refer to our Phantom Spec Sheets for product information.
How difficult are your strip lighting products to install?
All our Phantom lighting strips are customized to your specific project which simplifies the entire installation process. We have created step-by-step instructions that are easy to follow for each application. In addition, our technical support department is ready to assist and can be reached at 800-863-1184.
Does Phantom Elite or Ultra come in RGB or only monochromatic colors?
We do not offer any of our LED light strips in color changing RGB (Red, Green, Blue). However, we do offer monochromatic LED colors in shades if white, blue, red, green and amber. Blue is a popular color for media room cove ceilings. For more information, please refer to any of our cabinet lighting spec sheets for detailed information about various kelvin color tapes we offer.
Design Community
How do I contact technical support?
Contact technical support directly at 713-867-6831 or email tech support for assistance with lighting design, product specifications or installation assistance. It's always best to email drawings, specifications or pictures of your project for faster service. You might check our our spec sheets and installation instructions for additional helpful information. Thank you and we look forward to assisting you!
Are your LED linear strip lights UL or ETL Approved for closets?
Yes, all our LED cabinet lighting products are approved and listed for use in both residential and commercial closets by ETL. If you have any questions or concerns, just contact us. we would be happy to answer any questions.
Here is an excerpt from the official ETL report:
Approved Applications:
The products covered by this report is an LED lighting systems intended for installation in
cabinets, curios, display cases, shelving units, alcoves and closets in both residential and
commercial applications.
Why do I need to use an on-board 0-10V dimmer control?
Our exclusive on-board 0-10V dimmer control allows for individual dimming by projector to perfectly balance and fine tune light levels. This is really useful when lighting art collections that contain both light and dark colored artwork on one switch leg. The optional low voltage 0-10V dimmer is located on the face plate of the electrical junction box inside the projector housing for easy access. The 0-10V dimmer can be installed after the fact using the purple and gray low voltage wires inside the electrical junction box. See projector supplement for wiring diagram or additional information.
Do you offer a variety of LED kelvin colors in your contour projector other than 3000K?
All of our Phantom Contour Projectors come standard with a high-performance 3000K, 90+ CRI LED light engine. We do offer three accessory glass dichroic filters that shift the color temperature from 3000K to 2700K (warmer), 3000K to 3500K (cooler) or 3000K to 4000K (coolest). These handy dichroic filters can easily be installed or removed without having to disturb the projector. They are installed inside the front focal cone and held in place by a small lens clip. Please consult technical support at 800-863-1184 for additional information regarding our CCT color shifting filters.
Is there a minimum distance down from the ceiling to the top of my artwork for your projector to work?
Yes, any artwork for your projector mounted less than 12" down from the ceiling is a potential problem especially if it is over 24" wide. When the Phantom optical framing projector is aimed to the artwork (max 40 degrees) a bell shaped field of light is projected on the wall. The goal is to get the top two corners of the artwork inside the field of light. For large works of art, it is difficult if not impossible to light the top two corners of the art with one projector. It may be necessary to use two projectors to address this issue. We provide a handy formula on all our product spec sheets to help you find the perfect mounting location and performance specifications. Please consult technical support if you encounter this condition and we will be glad to assist you.
Will Phantom lighting work in my antique cabinet?
Yes, since Phantom Lighting is custom fabricated we can design a fixture that will fit perfectly and give you years of trouble-free enjoyment in your antique cabinet! We take great pride in limiting any damage to your antique furniture by using our proprietary wiring methods to minimize the number of holes needed for wiring. Our HM Series Elite is the perfect LED lighting solution for horizontal applications. We also hand fabricate our Phantom HM Classic Lighting products for antique furniture with radius shelves and Phantom VM Classic Lighting products that require vertical mounting methods.
Ultra Lighting over Elite product. How to decide 2021?
Ultra Lighting
Ultra Lighting and Elite cabinet lighting products are fabricated with LED tape in different wattages, mounting trims and color temperatures. The LED wattages range from 1.5 watts per foot to 7.5 watts per foot and color temperatures from 1800K to 4000K. Lumens range from 102 to a whopping 490 lumens per foot!
Elite Lighting
Phantom Ultra is commonly used in commercial settings due to the high lumen output and Phantom Elite is commonly in residential applications as a cost-effective solution. It really depends on the job requirements and ambient lighting levels in the space as to which product is best suited for the application. This is true in retail, jewelry stores and when lighting mineral collections where you want to see sparkle and pop for the objects on display. You can always dim the lights if they are too bright. Phantom LED Lighting products are geared towards residential applications where a softer look is desired. Both products offer a wide assortment of popular color temperatures and the only difference between the two is the overall lumen output.Can I get my Phantom trims painted a custom color?
Yes, if you provide us a SKU number of your paint color we can accommodate your request for a small setup fee. Our standard Ultra and Elite trim paint colors are available at no additional cost. Please review to our paint color chart for additional information.
What CRI are Phantom Elite & Ultra strip lights?
All Phantom Elite & Ultra LED tape products are 94+ CRI. The Color Rendering Index (CRI) is a scale from 0 to 100 percent indicating how accurate a "given" light source is at rendering color when compared to a "reference" light source. The higher the CRI, the better the color rendering ability. Light sources with a CRI of 85 to 90 are considered good at color rendering. If you have any questions on our Phantom LED Lighting Strips, please contact us at 800-863-1184 or refer to our Phantom Spec Sheets for product information.
Can I use the trim 3 on a shelf without a reveal?
Yes, the Phantom trim 3 extrusion is a unique solution specifically designed for shelves without reveals. The extrusion has the ability to be painted to match shelves or customized with matching wood veneer on site. It acts as a shelf reveal to disguise the light from plain view all while directing the light at the objects on display. The unique design of the trim shields the light at 90 degrees minimizing any hot spots and spill light outside of the cabinet.
Can Phantom Elite or Ultra strip lighting be used in closet applications?
Yes, Phantom Elite and Ultra strip lights are ETL Approved, and listed for lighting closets, storage closets and other enclosed display applications.
Can I use two Contour projectors to light one large painting?
Yes! Depending on the size of the art and the ceiling height conditions may vary. The two projectors are usually positioned at oblique angles to cross light the art for lighting large paintings. By overlapping the fields of light, you can create a blending effect which can be adjusted to fit the exact contour of the art. We recommend you contact us for design assistance for large works.
General
Can I pay my bill online using a credit card on your website?
Yes, you can pay your bill online on our website. You can access the payment portal by clicking the yellow PAY BILL ONLINE button in the bottom right hand corner of the footer. You can also find the link in the REQUEST A QUOTE drop down menu in the header. This secure and encrypted portal is hosted remotely by CardPointe, our credit card processing company for your safety and security. We accept American Express, Visa, Master Card and Discover. You can always call us if you would prefer to process your payments over the phone. Thank you!
What kind of dimmer will work with your LED framing projector?
Phantom electronic LED drivers are auto-sensing and compatible with TRIAC (forward-phase or leading-edge), ELV (reverse-phase or trailing-edge) and 0-10 V dimmers. TRIAC and ELV dimming only at 120VAC and ELV dimming only at 230VAC. Phantom electronic drivers used to power the cooling fan are non-dimming. If you are using a lighting control system, set the load type to LED. Please consult the factory if you are experiencing any issues.
How do I contact technical support?
Contact technical support directly at 713-867-6831 or email tech support for assistance with lighting design, product specifications or installation assistance. It's always best to email drawings, specifications or pictures of your project for faster service. You might check our our spec sheets and installation instructions for additional helpful information. Thank you and we look forward to assisting you!
Where is your main office located in Houston?
Our main office is located at 8850 Jameel Road, Suite 170A Houston, TX 77040 which is one block south of Highway 290 off Fairbanks North Houston Road and east of the Sam Houston Tollway. Head west on Jameel and we are located in the last building on the right just before the small retention pond.
Our immediate neighbors include Sherwin Williams Paint Corporation and Home Depot which is just down the street from our location at the intersection of Fairbanks North Houston Road and Jameel Road.
How will you ship my Phantom LED optical framing projector?
All orders are shipped UPS Ground. Other shipping methods are available if requested!
What is the normal lead-time for delivery?
Our normal lead-time is two to four weeks upon receipt of deposit and purchase order. Need something faster, just give us a call. We want to earn your business!
Do you offer custom paint colors on your products?
We offer a selection of popular trim paint colors to choose from. If you would like to match a specific color (enamel only) just send us the manufacturers paint code and we would be happy to accommodate your request. Additional fees may apply.
Which social channels does Phantom Lighting promote?
We have a presence at Facebook, LinkedIn, Pinterest, Houzz and ASID. We invite you to join the conversation, follow us and share our pages with your friends and colleagues.
How do I sign up or manage my digital preferences with Phantom™ Lighting Systems?
Use our Phantom™ Lighting Systems newsletter sign up form to receive monthly updates on such things as promotions, products, events, technical advice or project case studies. You can manage your preferences or unsubscribe at any time by clicking the links at the bottom of your newsletter. If you have any projects, installation tips, unique applications or any ideas for a newsletter, please email them and Tom would be delighted to share showcase your project or share your experience.
Can I use my own transformer, driver or other components with your products?
All of our products are ETL Approved and Listed as complete assemblies and are engineered with magnetic transformers, drivers, lighting and wiring methods. Use of alternate components or deviation from approved methods WILL VOID YOUR WARRANTY.
What is your credit policy for established customers?
Customers with a regular purchase history of 6 to 12 months and a volume average of $2500 or more may request to apply for credit. The credit application will be verified and approved for future ordering. The normal terms on an account are Net 30 Days.
Installer Residential
Do your led conversion kits fit all of your framing projectors?
Our led conversion kits are designed as a direct replacement for second generation projector models that utilize a 75/MR16/FO halogen lamp. The led conversion kits do not work in our first generation projector models that utilize a 65/MR16/FPC halogen lamp. That's because our second generation projectors have a longer body and different lenses. Check the large white re-lamping label inside your projector housing to confirm lamp type before ordering your led conversion kits. Contact customer service for more information.
How do I contact technical support?
Contact technical support directly at 713-867-6831 or email tech support for assistance with lighting design, product specifications or installation assistance. It's always best to email drawings, specifications or pictures of your project for faster service. You might check our our spec sheets and installation instructions for additional helpful information. Thank you and we look forward to assisting you!
Why is your float finish housing cover plate so big?
The outer ring of the cover plate is the mud ring and designed to overlap the ceiling for rigidity. This also eliminates the need for using tape and building up mud on the plate which in turn countersinks the center panel. How this looks is up to the painter to take his time, feather it properly and sand smooth. Only texture or paint should be on the ceiling plate. The outer plates goes away and all you see is the hairline crank which must remain for easy access. If they paint it shut it will damage the celling when working on the projector. Additionally, the glare shield should be painted separately so they it can be moved as needed without causing damage. Follow this link to our floating instructions.
Are your LED linear strip lights UL or ETL Approved for closets?
Yes, all our LED cabinet lighting products are approved and listed for use in both residential and commercial closets by ETL. If you have any questions or concerns, just contact us. we would be happy to answer any questions.
Here is an excerpt from the official ETL report:
Approved Applications:
The products covered by this report is an LED lighting systems intended for installation in
cabinets, curios, display cases, shelving units, alcoves and closets in both residential and
commercial applications.
Do you offer a variety of LED kelvin colors in your contour projector other than 3000K?
All of our Phantom Contour Projectors come standard with a high-performance 3000K, 90+ CRI LED light engine. We do offer three accessory glass dichroic filters that shift the color temperature from 3000K to 2700K (warmer), 3000K to 3500K (cooler) or 3000K to 4000K (coolest). These handy dichroic filters can easily be installed or removed without having to disturb the projector. They are installed inside the front focal cone and held in place by a small lens clip. Please consult technical support at 800-863-1184 for additional information regarding our CCT color shifting filters.
Is there a minimum distance down from the ceiling to the top of my artwork for your projector to work?
Yes, any artwork for your projector mounted less than 12" down from the ceiling is a potential problem especially if it is over 24" wide. When the Phantom optical framing projector is aimed to the artwork (max 40 degrees) a bell shaped field of light is projected on the wall. The goal is to get the top two corners of the artwork inside the field of light. For large works of art, it is difficult if not impossible to light the top two corners of the art with one projector. It may be necessary to use two projectors to address this issue. We provide a handy formula on all our product spec sheets to help you find the perfect mounting location and performance specifications. Please consult technical support if you encounter this condition and we will be glad to assist you.
What size wire is needed to connect Phantom Classic lighting?
We recommend that you consult a licensed electrician for information about calculating amperage or designing wiring methods! Just remember the lower the voltage the higher the amperage and wire must be sized accordingly! Examples: 14-gauge wire is rated for 15 amps, 12-gauge wire is rated for 20 amps, 10-gauge wire is rated for 30 amps, 8-gauge wire is rated for 40 amps. Our Phantom magnetic transformer cut sheet contains a variety of helpful information related to load calculations.
Phantom Lighting can be wired in a number of ways and we would be happy to answer any questions that you might have.
Will Phantom lighting work in my antique cabinet?
Yes, since Phantom Lighting is custom fabricated we can design a fixture that will fit perfectly and give you years of trouble-free enjoyment in your antique cabinet! We take great pride in limiting any damage to your antique furniture by using our proprietary wiring methods to minimize the number of holes needed for wiring. Our HM Series Elite is the perfect LED lighting solution for horizontal applications. We also hand fabricate our Phantom HM Classic Lighting products for antique furniture with radius shelves and Phantom VM Classic Lighting products that require vertical mounting methods.
How difficult are your strip lighting products to install?
All our Phantom lighting strips are customized to your specific project which simplifies the entire installation process. We have created step-by-step instructions that are easy to follow for each application. In addition, our technical support department is ready to assist and can be reached at 800-863-1184.
Can Elite or Ultra be used in a radius cove?
It depends on the radius size of the cove. Large radius applications are certainly doable however, smaller radius coves are a bit more of a challenge. Classic Series lights may be a better alternative since the trim has the flexibility to be notched in between the LED festoon lamps.
Can Phantom Elite or Ultra strip lighting be used in closet applications?
Yes, Phantom Elite and Ultra strip lights are ETL Approved, and listed for lighting closets, storage closets and other enclosed display applications.
Can I use two Contour projectors to light one large painting?
Yes! Depending on the size of the art and the ceiling height conditions may vary. The two projectors are usually positioned at oblique angles to cross light the art for lighting large paintings. By overlapping the fields of light, you can create a blending effect which can be adjusted to fit the exact contour of the art. We recommend you contact us for design assistance for large works.
Shipping/Payment
Can I pay my bill online using a credit card on your website?
Yes, you can pay your bill online on our website. You can access the payment portal by clicking the yellow PAY BILL ONLINE button in the bottom right hand corner of the footer. You can also find the link in the REQUEST A QUOTE drop down menu in the header. This secure and encrypted portal is hosted remotely by CardPointe, our credit card processing company for your safety and security. We accept American Express, Visa, Master Card and Discover. You can always call us if you would prefer to process your payments over the phone. Thank you!
What is the shipping weight and size of your box for LED framing projectors?
The shipping weight and size of Phantom LED framing projectors varies by model. We typically bundle multiple boxes together for efficiency and as a cost saving method for our clients. Our preferred method of shipping is UPS.
Weight: Ranges from 15 to 18 pounds.
Dimensions: 20" W x 19" L x 13" H
If you have questions regarding shipping or costs, please contact customer service.
Do your prices include tax and shipping costs?
Prices represent F.O.B. Factory, Houston, Texas and are in US Dollars and do not include shipping or tax. Prices and product availability are subject to change without notice.
How do I get an update on my order or a tracking number?
Please submit all order updates or tracking number requests to sales@phantomlighting.com. Be sure to include your Phantom™ proforma invoice number for reference. In a hurry, just call us toll free at 1-800-863-1184.
What shipping address do I use for returns?
Phantom Lighting Systems
8850 Jameel Road, Suite 170A
Houston, TX 77040-5095.
Ship all returns prepaid using your preferred method and include the RGA NUMBER on the package or packing slip. If the product is determined as “defective”, the product will be repaired or replaced and returned to the customer by UPS® -Ground prepaid by Phantom Lighting. (See Terms & Conditions for specific details)
What is your return policy?
Custom fabricated PHANTOM™ products are non-returnable. All other returns (Warranty and Non-Warranty) must be accompanied by an approved RGA form. Please submit all RGA requests to sales@phantomlighting.com. (See Terms & Conditions for specific details)
What is your warranty policy?
Our warranty period is (3) three years on all products against defects on materials and workmanship from the original invoice date. (See Terms & Conditions for specific details)
How do you handle shipments out of the country?
Depending on your location or country, orders may be shipped direct from our factory or to a freight forwarder of your choice. Customer is responsible for all shipping charges, taxes, tariffs or duties.
What is your preferred shipment method?
All products are only shipped by UPS® or USPS® unless otherwise specified. You may provide your company’s UPS® account number when placing an order.
What if I need my order rushed shipped?
Rush orders will be shipped within 7 business days from the date the deposit is received for $125.00 rush fee plus any applicable shipping charges. For parts and accessories, a $25.00 rush fee plus shipping charges will be added to all rush orders.
What is your normal delivery time?
Allow 2 to 4 weeks after receipt of required deposit for order to be shipped.
Do you accept payment online?
Yes, we have a secure portal for making online payments. We take all major credit cards including Visa, Master Card, American Express and Discover. Please have your quote number or invoice number available when making payment as that is a required field.
Wholesale/Trade
How do I contact technical support?
Contact technical support directly at 713-867-6831 or email tech support for assistance with lighting design, product specifications or installation assistance. It's always best to email drawings, specifications or pictures of your project for faster service. You might check our our spec sheets and installation instructions for additional helpful information. Thank you and we look forward to assisting you!
What is the shipping weight and size of your box for LED framing projectors?
The shipping weight and size of Phantom LED framing projectors varies by model. We typically bundle multiple boxes together for efficiency and as a cost saving method for our clients. Our preferred method of shipping is UPS.
Weight: Ranges from 15 to 18 pounds.
Dimensions: 20" W x 19" L x 13" H
If you have questions regarding shipping or costs, please contact customer service.
Are your LED linear strip lights UL or ETL Approved for closets?
Yes, all our LED cabinet lighting products are approved and listed for use in both residential and commercial closets by ETL. If you have any questions or concerns, just contact us. we would be happy to answer any questions.
Here is an excerpt from the official ETL report:
Approved Applications:
The products covered by this report is an LED lighting systems intended for installation in
cabinets, curios, display cases, shelving units, alcoves and closets in both residential and
commercial applications.
Why do I need to use an on-board 0-10V dimmer control?
Our exclusive on-board 0-10V dimmer control allows for individual dimming by projector to perfectly balance and fine tune light levels. This is really useful when lighting art collections that contain both light and dark colored artwork on one switch leg. The optional low voltage 0-10V dimmer is located on the face plate of the electrical junction box inside the projector housing for easy access. The 0-10V dimmer can be installed after the fact using the purple and gray low voltage wires inside the electrical junction box. See projector supplement for wiring diagram or additional information.
Do you offer a variety of LED kelvin colors in your contour projector other than 3000K?
All of our Phantom Contour Projectors come standard with a high-performance 3000K, 90+ CRI LED light engine. We do offer three accessory glass dichroic filters that shift the color temperature from 3000K to 2700K (warmer), 3000K to 3500K (cooler) or 3000K to 4000K (coolest). These handy dichroic filters can easily be installed or removed without having to disturb the projector. They are installed inside the front focal cone and held in place by a small lens clip. Please consult technical support at 800-863-1184 for additional information regarding our CCT color shifting filters.
What size wire is needed to connect Phantom Classic lighting?
We recommend that you consult a licensed electrician for information about calculating amperage or designing wiring methods! Just remember the lower the voltage the higher the amperage and wire must be sized accordingly! Examples: 14-gauge wire is rated for 15 amps, 12-gauge wire is rated for 20 amps, 10-gauge wire is rated for 30 amps, 8-gauge wire is rated for 40 amps. Our Phantom magnetic transformer cut sheet contains a variety of helpful information related to load calculations.
Phantom Lighting can be wired in a number of ways and we would be happy to answer any questions that you might have.
What is the feed through capacity of Phantom Classic lighting?
You can connect multiple sections of Phantom Classic lighting together for a continuous look as long as you do not exceed a total of 13.33 amps per feed. Divide total wattage by voltage to find amperage. Examples: 320 watts /24 volt = 13.33 amps for 24-volt systems. 160 watts /12 volt = 13.33 amps for 12-volt systems. Please refer to the Phantom MLV Transformer Cut Sheet for more information or contact technical support toll free at 800-863-1184.
Will Phantom lighting work in my antique cabinet?
Yes, since Phantom Lighting is custom fabricated we can design a fixture that will fit perfectly and give you years of trouble-free enjoyment in your antique cabinet! We take great pride in limiting any damage to your antique furniture by using our proprietary wiring methods to minimize the number of holes needed for wiring. Our HM Series Elite is the perfect LED lighting solution for horizontal applications. We also hand fabricate our Phantom HM Classic Lighting products for antique furniture with radius shelves and Phantom VM Classic Lighting products that require vertical mounting methods.
Ultra Lighting over Elite product. How to decide 2021?
Ultra Lighting
Ultra Lighting and Elite cabinet lighting products are fabricated with LED tape in different wattages, mounting trims and color temperatures. The LED wattages range from 1.5 watts per foot to 7.5 watts per foot and color temperatures from 1800K to 4000K. Lumens range from 102 to a whopping 490 lumens per foot!
Elite Lighting
Phantom Ultra is commonly used in commercial settings due to the high lumen output and Phantom Elite is commonly in residential applications as a cost-effective solution. It really depends on the job requirements and ambient lighting levels in the space as to which product is best suited for the application. This is true in retail, jewelry stores and when lighting mineral collections where you want to see sparkle and pop for the objects on display. You can always dim the lights if they are too bright. Phantom LED Lighting products are geared towards residential applications where a softer look is desired. Both products offer a wide assortment of popular color temperatures and the only difference between the two is the overall lumen output.Can I get my Phantom trims painted a custom color?
Yes, if you provide us a SKU number of your paint color we can accommodate your request for a small setup fee. Our standard Ultra and Elite trim paint colors are available at no additional cost. Please review to our paint color chart for additional information.
Can I load a Phantom magnetic driver to full capacity?
Technically, yes. However, it is always a good idea to allow a 20% safety factor to avoid overload or nuisance trips when selecting drivers by multiplying total wattage by twenty percent. (Wattage x 1.20)
To calculate amperage, divide total wattage by secondary voltage or 24 volts. (Watts/Voltage = Amperage).
Refer to LED driver specifications for specific load requirements and voltage drop information.
What CRI are Phantom Elite & Ultra strip lights?
All Phantom Elite & Ultra LED tape products are 94+ CRI. The Color Rendering Index (CRI) is a scale from 0 to 100 percent indicating how accurate a "given" light source is at rendering color when compared to a "reference" light source. The higher the CRI, the better the color rendering ability. Light sources with a CRI of 85 to 90 are considered good at color rendering. If you have any questions on our Phantom LED Lighting Strips, please contact us at 800-863-1184 or refer to our Phantom Spec Sheets for product information.
